Chris Nodder
Director
Chris Nodder is a Director with Nielsen Norman Group, heading the northwestern US office. He works with clients across Europe and the USA, large and small, in industries as diverse as financial services, health care, entertainment, e-commerce, telecommunications, government, intranets, and several highly specialized B2B sectors.
Before joining NN/g, Chris worked as a senior user researcher at Microsoft Corp. During his seven years at Microsoft, Chris worked on products as diverse as videoconferencing, programming tools for web developers, home networking, online communities, and delivering Internet content over cell phones. In 2004 he was responsible for the user experience for XP Service Pack 2, a major upgrade to Windows XP (documented in the book "Security and Usability"). He has created personas, reality TV episodes, and even whole rooms ("usertoriums") as ways of getting developers to walk in their customers' shoes.
Prior to working at Microsoft, Chris held positions as a systems analyst, programmer and usability consultant at NatWest Bank in the UK where he was involved in the world's first TV banking trial and the first real-life application of smartcards for micropayments. His experiences managing the usability group at NatWest are captured in the book "The Politics of Usability."
Chris earned a M.S. in Human Computer Interaction from Guildhall University, London, and a B.S. in Psychology from the Polytechnic of East London. He has presented at and spoken on panels for conferences such as UPA, CHI, Group, CSCW and British HCI.
He has coauthored NN/g reports on
- B2B Usability, conducting focus groups, usability tests, and field studies in a broad variety of business-to-business industries.
- Wishlists and Gift Giving, conducting user studies and field research with a broad range of e-commerce sites and physical stores.