Nielsen Norman Group People: Janelle Estes

Janelle Estes
User Experience Specialist

Janelle Estes is a User Experience Specialist with Nielsen Norman Group.

She works with clients in a variety of industries and presents regularly about usability methods, email newsletters, writing for the Web, and the user experience of nonprofit websites. She has been the primary researcher on and co-author of several NN/g reports:

Prior to joining NN/g, Estes was a research associate on the Customer Experience team at Forrester Research, where she was involved with many research efforts related to user experience and user centered design. Additionally, Estes has worked as a user experience consultant with companies across many industries, including retail, financial services, healthcare, manufacturing, and telecommunications. Most recently, Estes worked at Chordiant Software as a Human Factors Engineer in an agile development environment.

Estes holds a BS in Information Design and Corporate Communication, and an MS in Human Factors in Information Design, both from Bentley University.

NN/g Contact Information

Janelle Estes User Experience Specialist

Janelle Estes
User Experience Specialist