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Janelle Estes
User Experience Specialist

   
   Janelle Estes photoJanelle Estes is a User Experience Specialist with Nielsen Norman Group.

She works with clients in a variety of industries and presents regularly about user testing and writing for the Web. She has been the primary researcher on and co-author of several NN/g reports:

Estes began her career as a research associate on the Customer Experience team at Forrester Research, where she was involved with many research efforts related to user experience and user centered design. Additionally, Estes has worked as a user experience consultant with companies across many industries, including retail, financial services, healthcare, manufacturing, and telecommunications. Most recently, Estes worked at Chordiant Software as a Human Factors Engineer in an agile development environment.

Estes holds a BS in Information Design and Corporate Communication, and an MS in Human Factors in Information Design, both from Bentley College.    

  
                                                 
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