Garrett Goldfield
User Experience Specialist
Garrett Goldfield is a User Experience Specialist at Nielsen Norman Group in the San Diego Office. Previously at Intuit, Garrett managed the User-Centered Design (UCD) group for Intuit's Tax Division. At Intuit he focused on incorporating UCD processes within Intuit's development cycle for TurboTax software and Web applications. He has published works in various journals and proceedings and has presented original research at several conferences, including: Usability Professionals Association, Institute for International Research, HCI International, SIGCHI, and Northern California Association for Behavioral Analysis. Garrett co-founded the San Diego chapter of SIGCHI and held the position of Chair for the organization. Garrett has also consulted to the User-Centered Design curriculum at National University, San Diego Campus.
Prior to working at Intuit Inc., Garrett worked at General Electric Information Systems Division where he conducted ground-breaking work in the area of e-commerce interactions for marketplace transactions and at The Aerospace Corporation where he pioneered standards for the presentation of HCI telemetry data for Space and Naval Warfare Systems Command.
Garrett's research has focused on the areas of usability testing, contextual inquiry and ethnographic user studies. In addition he has published and presented information on the cost justification/return on investment of usability practices, brainstorming methodologies, analysis and interpretation of qualitative user data.
Garrett holds a B.A. in Psychology from the University of California, Santa Barbara.