Mathew Schwartz
Editor
Mathew Schwartz is an Editor for Nielsen Norman Group.
Mathew has over a decade of professional writing and editing experience, both in print and online. His first exposure to usability (or perhaps a lack thereof) came in 1995 as the editor of an online community startup, as he grappled with the user-interface issues seemingly inherent to basic HTML page design.
In subsequent endeavors, after digesting a copy of Donald Norman's The Design of Everyday Things, as well as the increasing body of Web usability research, Mathew pursued the discipline while helping strategize the online presence of numerous publications and communities. He also mined it for subject matter, producing magazine profiles of the e-commerce usability practices of such leading organizations as eBay, Fidelity Investments, Intuit, Priceline.com, and Staples.
As a freelance journalist, today he covers numerous business and technology trends, and has contributed to such publications as The Boston Globe, Computerworld, Enterprise Systems, Information Security, the Times of London, and Wired News. An avid travel writer, he’s also profiled the Left Bank of Paris for Fodor’s Paris travel guides, and traced a more enigmatic side of the city for Fodor’s Guide to the Da Vinci Code.
For NN/g, Mathew has co-authored and revised multiple research reports, including:
- The Intranet Design Annual 2005, 2006, and 2007, compilations of each year's winners of the Nielsen Norman Group annual intranet design contest.
- Government Intranets, which profiles the 10 best-designed public-sector intranets.
- Usability of Intranet Portals—a Report From the Trenches (2nd edition), which interrogates multiple organizations’ real-life portal project experiences to deduce best practices for portal implementation, including how to avoid common portal-development pitfalls.