Donna Tedesco
User Experience Specialist
Donna Tedesco is a User Experience Specialist with Nielsen Norman Group.
Before joining NN/g, Tedesco served as a User Experience Specialist for Fidelity Investments, where she consulted on a variety of internal, B2B, and customer-facing websites. She has years of experience working with financial applications and while working with them gave significant focus to various user segments, such as novice users, the senior market, customer service associates, and high-net-worth individuals.
Some of the applications Tedesco improved include: products for Retirement Services, Call Center productivity, as well as for Workforce Management, Human Resource and Benefits Administration. She has conducted a wide array of user research on topics such as older adults on the Web, authentication methods, eyetracking, and user-centered design methodologies, and has published and presented at national and international conferences. Tedesco has also given presentations on best design practices, as well as usability and design research methodologies.
Tedesco holds a Masters in Human Factors in Information Design from Bentley College and a BS in Human Factors Engineering from Tufts University.