Apr 5-10

May 17-22

Jun 22-27

Jul 27-Aug 1

Prices (London)

Pay-by-the-Day Pricing

Prices quoted are in British pounds and do not include the mandatory 15% value-added tax (VAT). The VAT will be calculated and added during registration. You can convert currencies at xe.com.

Registration and Payment

Online Registration
Register online using our secure server, which will be available until 1.00 p.m. (GMT) on Friday, 15 May, 2009.

• Paying by credit card? We accept Visa, MasterCard, or American Express. Transactions will appear on your statement under the name PCPM Ltd., NN/g’s London conference coordinator, not Nielsen Norman Group.
• Paying by cheque or purchase order? Note that the cheque must be in pounds sterling, drawn on a UK bank, and made payable to Nielsen Norman Group. We are unable to accept Eurocheques, cheques drawn on a non-UK bank, or any currency other than sterling due to negotiation/conversion charges. Payment must be sent to PCPM Ltd., 10 Ridgeway Road, Redhill, Surrey, RH1 6PH, and received by 5.00 p.m. (GMT) on Wednesday, 13 May, 2009.
• Paying by bank transfer? Please include your name as reference, and add £20 (twenty pounds sterling) to cover bank charges if from outside the UK. Payment must be received by 5.00 p.m. (GMT) on Wednesday, 13 May, 2009. Transfer information:

  Bank:	NatWest, 39 Station Road, Redhill, Surrey, RH1 1QN, UK
  Swift code:	NWB KGB 2L
  Sort code:	54 30 36
  Account name:	PCPM Client Account re: Nielsen Norman Group
  Account number:	39014614
  IBAN code:	GB87NWBK54303639014614

On-site Registration
You may register on-site on a space-available basis. Seats in specific tutorials cannot be guaranteed without a confirmed registration. If you’re interested in registering on-site, visit the event location registration desk between 8.00 and 9.00 on the morning of the first day that you wish to attend. On-site registrants must provide a credit card payment of the full amount due.

Questions?
For questions regarding registration, please call our registration department at +44 (0) 1737 780150 or email nng@professionalproject.com.

Payment Policy

Your registration is not complete until full payment is received.

Delegates are responsible for any fiscal or legal requirements of their own country. British law says that all delegates must pay VAT on conference registrations, regardless of their location or who they work for. Nielsen Norman Group's UK VAT registration number is 794 2796 71.

Nielsen Norman Group has contracted Professional Conference & Project Management, a local event coordinator, to handle all billing and customer service for our London event. Each registrant will receive an invoice for VAT accounting. Our invoices are issued in British pounds and they must be paid in full in that currency.

Cancellation, Substitution, and Refund Policy

If you must cancel after registering, your registration fee will be refunded less a 20% handling fee, provided that written notice of cancellation is received by Friday, 17 April. After that, the refund is 50%. No refunds will be granted after Friday, 1 May, but we will accept a substitute attendee if we receive a written note from the registered attendee stating his or her intention to transfer registration to a named individual. Email nng@professionalproject.com with cancellation, substitution, or refund requests.

Speaker Substitutions and Seminar Cancellations

We reserve the right to substitute speakers and/or cancel seminars or even the entire conference. In such cases, our liability is limited to refunding the registration fees you have paid for the affected day(s).

Speakers may need to be substituted in case of illness, accidents, airline problems, or other issues that prevent a scheduled speaker from presenting as planned. We will endeavour to get a substitute speaker, but this may not always be possible because of the expertise required and the short notice available in most such cases. If we cannot get other speakers, it may be necessary to cancel one or more scheduled seminars. Individual seminars (or the entire conference) may also have to be cancelled because of natural disasters, strikes or other hotel problems, as well as other circumstances, most of which happen with little notice.