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Tutorials
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Full-Day Tutorials
Introduction
No one should be allowed to inflict a design on users without knowing these basics.
- Fundamental Guidelines for Web Usability
Jakob Nielsen, Hoa Loranger, & Kara Pernice, Nielsen Norman Group
Which of the 2,037 documented guidelines are key to achieving great website usability; how you can use first principles to resolve project design challenges.
- Interaction Design 1 and 2
Bruce “Tog” Tognazzini, Nielsen Norman Group
Basic principles of effective interaction design in a two-day workshop. How to apply those principles throughout the product life cycle.
- User Testing
Janelle Estes, Nielsen Norman Group
Powerful usability tests that are fast, cheap, and highly effective-even on the most limited of budgets.
- The 42-Point Website Check-Up
Jim Sterne, Consultant
An extensive task list offers the key to maximizing your website’s efficiency. What to attack first and how your site can work harder and smarter.
Fundamentals
These tutorials focus on broad lessons that will benefit any project.
- Information Architecture 1: Structure in Context
Dan Brown, Eight Shapes
Regain control of chaotic or siloed websites by structuring information based on how it’s used, who uses it, and how it fits into your larger organization.
- Information Architecture 2: Navigation
Jen Cardello, Nielsen Norman Group
Explore navigation components and menu styles, and learn how to make informed navigation design decisions that will ensure user success.
- Content Usability 1
John Morkes, Expero Inc.
The basics of good content, plus writing styles, content organization, graphics, and how to use all of these elements to provide a pleasurable user experience.
- Content Usability 2
John Morkes, Expero Inc.
The latest research on content usability, plus common content challenges and the best techniques and metrics for content evaluation.
- Rapid Iterative Design
Hoa Loranger, Nielsen Norman Group
Paper prototypes and rapid iteration can identify major problems in an interface before you invest enormous effort and money into its development.
- Interviewing and Survey Techniques
John Morkes, Expero
What do users really think? Learn how to effectively design and conduct interviews and surveys, recruit participants, and collect and analyze your data.
- Qualitative Field Studies: Using Real-World Insights to Inspire User Experience Design
Christian Rohrer, Experience Design Strategy
Real-world evidence of customer needs can help you drive product innovation, inspire great user experience design, and ultimately deliver business success.
- The Persona Lifecycle: Creating Personas from Data
John Pruitt, Microsoft & Tamara Adlin, adlin, inc.
Creating personas, step-by-step. How you can tune your persona efforts to your specific organization and project
- Visual Design Principles for Effective Websites: Can Design and Usability Co-exist?
Tammy Liran Guy, LivePerson, Inc.
Balancing aesthetics and usability is possible. Learn key strategies for collaborating with marketers, designers, analysts, and programmers.
- Web Metrics
Jim Sterne, Consultant
Numerous metrics are available to measure site performance. How to choose metrics that best suit your needs.
- Application Usability 1
Chris Nodder, Nielsen Norman Group
Simple interface components can be hard to use. Make it easier by choosing the right elements and understanding how users view them.
- Application Usability 2
Chris Nodder, Nielsen Norman Group
Piece together individual interface components into a usable and coherent user experience based on real-world examples and user-testing results.
Advanced
For professionals with some experience who want to take their skills to the next level.
- Research Update 2008
Raluca Budiu, Microsoft
Cutting-edge findings from conferences and academia to help you improve your site now and prepare for what’s next.
- From User Data to Great Design
Tamara Adlin, adlin, inc. & John Pruitt, Microsoft
Translate user information into an actual design. How planning product features can deliver a powerful user experience.
- Communicating Design: Improving User Experience Deliverables
Dan Brown, Eight Shapes
All documents entail challenges. How to meet those challenges and improve the deliverables and reports from your design activities.
- Designing Complex Applications and Websites 1
Lynn Pausic, Expero Inc.
Designing for users who solve complex problems requires a unique approach. Learn more than 25 interaction design patterns geared toward their activities.
- Designing Complex Applications and Websites 2
Lynn Pausic, Expero Inc.
Learn techniques for mapping experts’ mental models, along with advanced interaction design patterns and how to apply them in the design process.
- Managing User Experience Strategy
Christian Rohrer, Experience Design Strategy & Jhumkee Iyengar, User In Design
Various user-experience models and the keys to developing and executing a user experience strategy at the highest levels.
- Thinking by Design: How to Work with User-Centered, Cross-Functional Teams
Armando González, Megan van Krieken, & Dorelle Rabinowitz, eBay
Apply corporate strategies through user-centered design, and learn discipline-specific best practices for interaction, visual design, and content strategy.
- UX Design and Documentation: Patterns and Components
Nathan Curtis, Eight Shapes
Patterns and components are powerful assets that can improve project efficiency and productivity, and maintain design consistency across projects.
Specialized Topics
Research on specific design types that offer useful findings and guidelines for practitioners in the target domains.
- Agile Development and Usability
Chris Nodder & Melissa Federoff
Agile development poses unique usability challenges. Learn the best techniques to apply and how to overcome developers’ objections to usability work.
- Offshore Usability: A Necessary Outcome of Offshore Development
Jhumkee Iyengar, User In Design
Knowing the key usability aspects of products developed offshore can help you ensure that your outsourced software offers a quality user experience once it returns home.
- B2B Usability
Hoa Loranger, Nielsen Norman Group
Attract people to your site and turn leads into loyal customers by supporting their purchasing decisions throughout the unique B2B buying process.
- Intranet Usability 1
Kara Pernice & Amy Schade, Nielsen Norman Group
A well-designed intranet’s key characteristics, plus basic usability guidelines. How to set goals, manage content, and contend with corporate culture.
- Intranet Usability 2
Kara Pernice & Amy Schade, Nielsen Norman Group
Typical intranet user behaviors and common intranet elements. How to organize and promote your intranet.
- Websites that Sell
Bruce “Tog” Tognazzini, Nielsen Norman Group
Key website mistakes that drive customers away. Important real-world sales fundamentals and how to apply them to online sales.
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