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Nielsen Norman Group
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| Strategies to enhance the user experience | ||||||
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Nielsen Norman Group
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| Strategies to enhance the user experience | ||||||
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New York
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Melbourne
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Intranet Usability 1
Kara Pernice Full-Day Tutorial An intranet typically houses both mission-critical applications and enormous amounts of information. Whatever it offers, an intranet’s success—and that of the employees it serves—hinges on usability. In this seminar, we’ll detail top considerations for planning a best-practices intranet and the art of running it—the managerial aspects of intranet design. We’ll also discuss intranet teams, content management, and how corporate culture influences an intranet. The seminar is based on Nielsen Norman Group’s user testing and field studies over a three-year period, which
We present findings from these studies, heavily illustrated with examples from the actual organizations analyzed. We augment these results with insights gained from reviewing the hundreds of intranets submitted for Nielsen Norman Group’s annual intranet design competitions. What You’ll LearnYou’ll leave this session knowing:
Course Outline
FormatThis full-day tutorial includes lectures and discussions. HandoutsCopies of the presentation slides and a free copy of Nielsen Norman Group’s research report Intranet Usability Guidelines vol. 1: Understanding and Studying Users (Test Data, User Behavior, and Methodology). Who Should Attend?Anyone who works on intranet design or strategy and has not previously attended our Intranet Usability tutorials. Attendees should have a general familiarity with intranets and their design. See AlsoIntranet Usability 1 is a complement to Intranet Usability 2, which covers many design guidelines and examples for good intranet usability, and also discusses intranet usability research and how to best conduct it. Like this course, Intranet Usability 2 is a full-day, self-contained seminar; you can take either seminar independently if you’re only interested in its particular topics. Taken together, however, the two seminars cover the full range of intranet design issues and present a full range of intranet usability findings. Instructors
Kara Pernice is the Director of Research at Nielsen Norman Group and heads the company’s East Coast operations. She has led many of NN/g’s major intercontinental research studies, generated the resulting design guidelines, and coauthored several reports, including designing corporate intranets, designing for accessibility, designing for people over the age of 65, and designing websites to maximize press relations. She is a leading authority on intranet usability and eyetracking usability (The Wall Street Journal called her “an intranet guru”). She judged the submissions for and coauthored NN/g’s government intranets report and its Intranet Design Annuals in 2001, 2002, 2003, 2005, 2006, and 2007. She has also done extensive research in evaluating emotion and design. has given presentations on a wide range of topics, and has worked with clients in various industries, including publishing, entertainment, technology, finance, pharmaceuticals, and government. She has more than 15 years of experience in evaluating usability, and has established successful usability programs at Lotus Development, Iris Associates (an IBM subsidiary), and Interleaf. She chaired the Usability Professionals’ Association 2000 and 2001 conferences, and served as 2002 conference advisor. She holds an M.B.A. from Northeastern University and a B.A. from Simmons College.
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Amy Schade is a User Experience Specialist based in Nielsen Norman Group’s New York office. Schade has worked with clients internationally in music, insurance, travel, banking, education, and e-commerce industries, and has conducted user testing and performed reviews on a wide variety of websites and intranets in the United States, Europe, and Asia. She presents tutorials and workshops on user testing, intranet usability, writing for the Web, and email newsletter usability. She co-authored the NN/g reports on