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Nielsen Norman Group
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| Strategies to enhance the user experience | ||||||
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San Francisco
New York
Sydney
Edinburgh
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Intranet Usability 2
Kara Pernice An intranet typically houses both mission-critical applications and enormous amounts of information. Whatever it offers, an intranet’s success — and that of the employees it serves — hinges on usability. In this seminar, you’ll learn the key characteristics of a well-designed intranet, and the steps you can take to create one, including how to conduct intranet usability research. We’ll illustrate seminar concepts with examples of many different real-world designs, and detail essential guidelines for building the myriad features common to most intranets. This seminar is based on:
In addition to numerous examples culled from our extensive research, we’ll present examples from winning intranet designs drawn from our competition’s eight-year history. What You’ll Learn
Course Outline
FormatThis full-day tutorial includes lectures, along with discussions and exercises. HandoutsCopies of the presentation slides and a free copy of Nielsen Norman Group’s research report Intranet Usability Guidelines Vol. 1: Understanding and Studying Users (Test Data, User Behavior, and Methodology). Who Should AttendAnyone who works on intranet design or strategy and has not previously attended our Intranet Usability tutorials. Attendees should have a general familiarity with intranets and their design. RelatedIntranet Usability 2 is a complement to Intranet Usability 1, which covers intranet planning, management, and content management. It also discusses corporate culture and how an intranet can best support the organization. Like this course, Intranet Usability 1 is a full-day, self-contained seminar; you can take either seminar independently if you’re only interested in its particular topics. Taken together, however, the two seminars cover the full range of intranet design issues and present a full range of intranet usability findings. Instructor
Kara Pernice is the Managing Director at Nielsen Norman Group and heads the company’s East Coast operations.
She has led many of NN/g’s major intercontinental research studies, generated the resulting design guidelines, and coauthored
several reports, including
Designing Corporate Intranets,
Designing for Accessibility,
Designing for People Over the Age of 65, and
Designing Websites to Maximize Press Relations.
She is a leading authority on intranet usability and eyetracking usability (The Wall Street Journal called her “an
intranet guru”). She judged the submissions for and coauthored NN/g’s
Government Intranets Report and its Intranet Design Annuals in
2001,
2002,
2003,
2005,
2006,
2007,
2008, and
2009.
She has also done extensive research in evaluating emotion and design, given presentations on a wide range of topics,
and worked with clients in various industries, including publishing, entertainment, technology, finance,
pharmaceuticals, and government. She has more than 15 years of experience in evaluating usability and has established
successful usability programs at Lotus Development, Iris Associates (an IBM subsidiary), and Interleaf. She chaired the
Usability Professionals’ Association 2000 and 2001 conferences, and served as 2002 conference advisor. She holds an
M.B.A. from Northeastern University and a B.A. from Simmons College.
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