Nov 2-7

Nov 16-21

Prices (Amsterdam)

Pay-by-the-Day Pricing

Prices quoted are in euros and are value-added tax (VAT) exempt. You can convert currencies at xe.com.

Registration and Payment

Online Registration
Register online using our secure server which will be available until 17.00 (GMT+1) on Friday, 14 November, 2008.

• Paying by credit card? Our secure server will process Visa, MasterCard, or American Express. Transactions will appear under the name Incentive Europe on your statement, not Nielsen Norman Group.
• Paying by bank transfer? Please include your name as reference, and add €10 to cover bank charges. Payment must be received by 17.00 on Wednesday, 12 November, 2008.
  Transfer Information:

  Bank:	ING Bank Amstelveen
  Swiftcode:	INGBNL2A
  IBAN code:	NL48INGB0675611237
  c/o	Incentive Europe
  Account number:	67.56.11.237
  Ref:	User Experience 2008 Amsterdam + your name

On-site Registration
You may register on-site on a space-available basis. Seats in specific tutorials cannot be guaranteed without a confirmed registration. The price for on-site registration includes an additional €150 late registration fee. If you are interested in registering on-site, visit the event location registration desk on the morning of the first day that you wish to attend.

Questions?
For questions regarding registration, please call our registration department at +31 (0)20-5045750 or email nng@incentive.nl.

Payment Policy

Your registration is not complete until full payment is received.

If your company requires an invoice, please use either the printable invoice form or the e-mail confirmation you will receive following online registration. Both will include the dates, the events you have registered for, and the conference fee.

The Nielsen Norman Group has contracted Incentive Europe, a conference management firm, to handle all billing and customer service for our Amsterdam event.

Cancellation, Substitution, and Refund Policy

If you must cancel after registering, your registration fee will be refunded less a 20% handling fee, provided that written notice of cancellation is received by Friday, 17 October. After that, the refund is 50%. No refunds will be granted after Friday, 31 October, but we will accept a substitute attendee if we receive a written note from the registered attendee stating his or her intention to transfer registration to a named individual. Email nng@incentive.nl with cancellation, substitution, or refund requests.

Speaker Substitutions and Seminar Cancellations

We reserve the right to substitute speakers and/or cancel seminars or even the entire conference. In such cases, our liability is limited to refunding the registration fees you have paid for the affected day(s).

Speakers may need to be substituted in case of illness, accidents, airline problems, or other issues that prevent a scheduled speaker from presenting as planned. We will endeavour to get a substitute speaker, but this may not always be possible because of the expertise required and the short notice available in most such cases. If we cannot get other speakers, it may be necessary to cancel one or more scheduled seminars. Individual seminars (or the entire conference) may also have to be cancelled because of natural disasters, strikes or other hotel problems, as well as other circumstances, most of which happen with little notice.