Nielsen Norman Group: usability consulting, training & user research reports

People

The members of Nielsen Norman Group are user experience pioneers...they advocated user-centered design and usability before it became popular to do so.

Jakob Nielsen, Ph.D.
"The Guru of Web Page Usability" (New York Times)
Donald A. Norman, Ph.D.
"The Guru of Workable Technology" (Newsweek)
Bruce "Tog" Tognazzini
"Leading Authority on Software Design" (HotWired)

Nielsen Norman Group Members >

Events

Usability Week 2008 conference
> London, May 19-24
> San Francisco, June 16-21
> Melbourne, July 21-26

Services

Services are offered world-wide, and can be customized to meet your needs:

Publications

Books, articles, reports, and whitepapers.

Intranet usability
- Design annual 2008
- Intranet guidelines, vol. 1-10
- Enterprise portals
- Intranet IA (information architecture)
ROI from usability
Email newsletters
Corporate websites: "About Us", IR, PR
E-commerce usability and B2B sites
Age-specific design: children, teens, seniors

Full list of reports and usability guidelines >

Film

Paper prototyping: a how-to video (32 minute DVD)

About Nielsen Norman Group

Nielsen Norman Group is headquartered in Silicon Valley, with offices in five additional locations throughout the United States. Services are provided world-wide.

Company background document with a summary of its consulting approach
Clients
Contacting Nielsen Norman Group

The company's principals: Jakob Nielsen, Don Norman, and Bruce "Tog" Tognazzini Jakob, Don, Tog

Nielsen Norman Group's vision is simple: To help companies enter the age of the consumer, designing human-centered products and services. As experts on corporate culture and the human-centered design process, we help you develop corporate-wide product development strategies and processes that focus on your customers and enhance user experience.

InternetNews interviews Kara Pernice about the year's top-10 intranets

News.com has an in-depth interview with Don Norman

The Guardian on why useit.com looks the way it does

BusinessWeek profiles Tog in a series on Apple design pioneers, including cute photos of 8 designers

Wall St. Journal: Good intranet design (3:48 min. video clip)

BBC: Web 2.0 'neglecting good design'

Washington Post reviews our new book

BBC on changes in Web usability in the last decade

The Guardian reports from our London conference

USA Today on our eyetracking studies

Don Norman was awarded the Benjamin Franklin Medal

BusinessWeek interviews Jakob Nielsen about the Unwieldy Web