Usability Reports, User Research, and Design Guidelines by Nielsen Norman Group

		Publications

Reports and Whitepapers		Research testing 586 websites and intranets (and 268 emails) with 1,317 users in 12 countries. Web Usability E-commerce user experience: 207 design guidelines (series of 9 reports) B2B: 144 guidelines for selling to business customers and/or converting them into leads "About Us" sections of corporate sites: 50 design guidelines PR sections of corporate sites: optimizing usability for journalists, 75 design guidelines Investor relations usability: 65 guidelines for serving individual and institutional investors, financial analysts, and business journalists on corporate websites Site map usability: 28 design guidelines Locator usability: 21 design guidelines to help website users find a company's stores, offices, or other physical locations Flash: 117 design guidelines and 53 minutes video highlights from user testing Wishlists and gift certificates in e-commerce: 103 design guidelines Intranet Usability Guidelines from user testing of 27 intranets: 614 design guidelines Information architecture (IA) Enterprise portals: report from the trenches Intranet design annuals: 2008, 2007, 2006, 2005, 2003, 2002, 2001 Sector-specific case studies: financial services, technology, knowledge-intensive organizations, manufacturing, retail, government agencies Email Usability Email newsletters: 165 design guidelines Confirmation email and transactional messages: 74 design guidelines Special Audience Segments Children: 70 design guidelines for sites that target users aged 6-12 and the kids' corners of mainstream sites Teenagers: 60 design guidelines for users aged 13-17 Senior citizens: 46 design guidelines to support users aged 65 and older Users with disabilities: 75 guidelines for improving usability beyond simple accessibility Flash accessibility: 21 guidelines for making Flash easier to use for users with disabilities User-Centered Design Methodology Return on Investment from usability (ROI and usability metrics) Paper prototyping: a how-to video (32 minute film on DVD) 230 tips to improve user testing 233 tips for recruiting test participants for user testing Testing users with disabilities Other WAP usability: field study findings Celebrating holidays and special events on websites

Articles and Columns		Jakob Nielsen's Alertbox columns about Web usability (every 14 days) Don Norman's essays Bruce Tognazzini's AskTog columns about design

Books		Full list of books by Jakob Nielsen, Don Norman, and Bruce Tognazzini.

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