Vol. 08: Content Management and Supporting Multiple Locations and Languages

3rd Edition

Report PDF cover image

Part of the Intranet Usability Guidelines Series

A distributed content model, in which each department has content contributors, keeps information fresh and varied. The best intranets instruct people about how to post, edit, and maintain content.

The report also covers considerations in building an intranet that supports users in multiple locations—whether just down the halfway or around the world—as well as provides information in multiple languages.

This 141-page report contains 80 design recommendations based on our usability research. Discussions and 75 screenshot illustrations supplement the findings.


  • Content management
    • Approaches to content management
    • Types of intranet content
    • Managing multiple content contributors
    • Content management tools: positive and negative aspects of different tools
    • Assigning content responsibility
    • Reviewing and publishing
  • Forms for adding content
    • Specific, rigorous content entry forms: why offer controlled forms?
    • Elements of good content forms
  • Keeping content updated, unique, and organized
    • Content contribution: challenges and solutions
    • Instructing people to post, edit, and maintain content
    • Creating and posting content
  • International considerations
    • Managing content for diverse languages and cultures
    • Supporting local needs and international users
    • Determining whether to implement one centralized, or multiple intranets for each location
    • Helpful international features
  • Sample intranet guidelines

Research Method

The information in these reports is based on three separate rounds of user research with company employees as participants. We used two different research methods:

  • One-on-one usability testing
  • Field studies, during which we observed employees as they went about their normal work

Hundreds of people tested 42 intranets. The studies took place in the United States, the United Kingdom, Finland, the Netherlands, Switzerland, Canada, United Arab Emirates, and China (Hong Kong).


Research Reports

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Which License?


Purchase an individual license if the report or video will only be used by one person.

Customers who choose an individual license are not authorized to share the report or video with anyone else, or post it to any internal or external file server, website, or intranet. Individual License Terms


Purchase a group license if the report or video will be used by multiple people within your organization.

Customers who choose a group license are authorized to post the report or video on internal file servers or intranets and make it available to others within the organization. The group license does not grant permission to make the report/video available to people not employed by your organization, the general public, or to post it to a publicly accessible website or file server. Group License Terms


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