Part of the Intranet Usability Guidelines Series
A distributed content model, in which each department has content contributors, keeps information fresh and varied. The best intranets instruct people about how to post, edit, and maintain content.
The report also covers considerations in building an intranet that supports users in multiple locations—whether just down the halfway or around the world—as well as provides information in multiple languages.
This 141-page report contains 80 design recommendations based on our usability research. Discussions and 75 screenshot illustrations supplement the findings.
The information in these reports is based on three separate rounds of user research with company employees as participants. We used two different research methods:
Hundreds of people tested 42 intranets. The studies took place in the United States, the United Kingdom, Finland, the Netherlands, Switzerland, Canada, United Arab Emirates, and China (Hong Kong).
Purchase an individual license if the report or video will only be used by one person.
Customers who choose an individual license are not authorized to share the report or video with anyone else, or post it to any internal or external file server, website, or intranet. Individual License Terms
Purchase a group license if the report or video will be used by multiple people within your organization.
Customers who choose a group license are authorized to post the report or video on internal file servers or intranets and make it available to others within the organization. The group license does not grant permission to make the report/video available to people not employed by your organization, the general public, or to post it to a publicly accessible website or file server. Group License Terms×