Learn how best to structure your intranet, how to design its navigation system, and how to run the Information Architecture (IA) aspects of the design process.
The ROI is immense; we find that employees waste inordinate amounts of time being lost on intranets. Improve your intranet's IA and the findability of your content and services, for higher user satisfaction and employee productivity.
Our analysis encompasses intranets from a wide range of industries in 13 countries. Of the organizations, 9 were small (500 employees or less), 48 were mid-sized (501-20,000 employees), and 17 were large (more than 20,000 employees).
This 1,349-page report comes in two volumes:
Volume 1: Intranet Information Architecture Design Methods and Case Studies
Volume 2: Design Gallery: Screenshots and Examples from 77 Intranet IAs
PCL Constructors, Inc.
Jyväskylä University of Applied Sciences
University of Pennsylvania School of Nursing
Purdue University College of Engineering
Australia and New Zealand Banking Group Limited
Commonwealth Financial Network
LandAmerica Financial Group
Architect of the Capitol
Birmingham City Council
Canadian Institutes of Health Research
Centers for Disease Control and Prevention
City of Edinburgh Council
City of Ottawa
Department for Work and Pensions
Department of Education Tasmania
Estradas de Portugal
Leeds City Council
Oakland County, Michigan
United States Postal Service Accounting
Willoughby City Council
Guy’s and St Thomas' NHS Foundation Trust
Philips Medical Systems
St. Michael’s Hospital
Toronto Central Community Care Access Centre
Vision Service Plan (VSP)
Hershey Entertainment & Resorts
Shepherd and Wedderburn
UTi Worldwide Inc.
Gordon and Betty Moore Foundation
March of Dimes
Prince William Sound Regional Citizens’ Advisory Council
Tanana Chiefs Conference
Industrial Research Limited
Los Alamos National Laboratory
BT Global Services
Carl Zeiss AG
Cisco Systems, Inc.
Northern Digital Inc.
Sage North America
American Electric Power
Edison International/Southern California Edison
Lower Colorado River Authority
Note: Three organizations participated in both editions: Cisco Systems, Inc.; Department for Work and Pensions (DWP); and Los Alamos National Laboratory (LANL).
The second edition contains new screenshot examples and recommendations – increasing from 56 to 77 case studies and navigation outlines.
This edition also covers new topics, including:
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