Improving the usability of your intranet will increase employee productivity, knowledge, satisfaction, and collaboration. These reports outline detailed recommendations for enhancing the intranet experience from both and employee and business perspective, based on our observational research studies.
This series includes nine reports on specific topics and presents 782 guidelines. Discussions, 938 screenshots of intranets, charts, and illustrations supplement the findings.
Buy individual reports, or save 48% when you purchase all 9 volumes together: in total 1,505 pages constituting a complete intranet usability library.
Vol. 01: Research Overview and How to Run Your Own Studies
Learn how we collected data for the Intranet Usability Guidelines research series so you can apply the guidelines appropriately and know how to run your own usability studies.
Vol. 02: Accessing the Intranet: Address, Homepage, and Personalization
Create an engaging intranet homepage, easy login procedures, and personalized content to deliver secure information to the right employees at the right time.
Vol. 03: HR Benefits, Forms, and Employee Self-Service Features
Ensure that employees can access and understand their benefits, and the organization’s policies and procedures via the Intranet. Create automated workflows and remove the need for cumbersome downloadable forms.
Vol. 04: Communications: News, Newsletters, and Social Features
Motivate, inform, and involve employees through news articles and deploy social networking features effectively on your intranet.
Vol. 05: Information about People, Teams, Departments, and the Company (Incl. Corporate Policies)
Learn how to best present information about people, teams, and organizational charts on your intranet. Determine the best employee profile elements for your organization.
Vol. 06: Searching the Intranet and the Employee Directory
Improve and streamline intranet search and employee directory search interactions.
Vol. 07: Navigation and Page Layout
Make intranet users aware that information exists, and make it easy for users to find information through browsing.
Vol. 08: Content Management and Supporting Multiple Locations and Languages
Overcome the challenges of managing and delivering content for your intranet users in one location or many.
Vol. 09: Managing the Intranet and Teams
A good intranet user experience requires management, strategy, governance, and appropriate resources. Follow 29 tips for creating and maintaining a solid intranet team.
The recommendations in this report series are based on user testing and field studies at 42 locations: the 41 companies on this list, including one that was tested in two different countries.
- Allen & Gerritsen, Watertown, MA (U.S.)
- Amazon.com, Seattle, WA (U.S.)
- American Airlines, Fort Worth, TX (U.S.)
- Antigenics Corp., Lexington, MA (U.S.)
- Avery Dennison, study conducted in Brea, CA, but headquarters is in Pasadena, CA (U.S.)
- Bayer CropScience, Research Triangle Park, NC (U.S.)
- British Red Cross, London (U.K.)
- Cathay Pacific, Lantau, Hong Kong (China)
- Chick-fil-A, Atlanta, GA (U.S.)
- CIT Group, Inc., Livingston, NJ (U.S.)
- Consumers' Association, London (U.K.)
- Currie & Brown, London (U.K.)
- Dispatch Printing Company, Columbus, OH (U.S.)
- Dubai Chamber of Commerce, Dubai (U.A.E.)
- Easter Seals, Inc., Chicago, IL (U.S.)
- Elsevier, Amsterdam (The Netherlands) and Philadelphia, PA (U.S.)
- Embry-Riddle Aeronautical University, Daytona Beach, FL (U.S.)
- Fortum, Espoo (Finland)
- HealthGrades, Denver, Co. (U.S.)
- Houses of Parliament, London (U.K.)
- Kaplan, New York, NY (U.S.)
- Kulicke & Soffa, Willow Grove, PA (U.S.)
- Lower Colorado River Authority (LCRA), Austin, TX (U.S.)
- Luck Companies, Richmond, VA (U.S.)
- Millennium Pharmaceuticals, Cambridge, MA (U.S.)
- Nestlé Group, Vevey (Switzerland)
- New York Life Insurance, New York, NY (U.S.)
- Microwave Data Systems (MDS), Rochester, NY (U.S.)
- NetApp, Sunnyvale, CA (U.S.)
- Rabobank International, Utrecht (the Netherlands)
- Salesforce.com, San Francisco, CA (U.S.)
- San Juan Unified School District, Sacramento, CA (U.S.)
- Sharp HealthCare, San Diego, CA (U.S.)
- Shell UK (IT Intranet), study done in London (U.K.); but IT head office is in Houston, TX (U.S.)
- Sprint, Overland Park, KS (U.S.)
- State of California Employment Development Department (EDD), Sacramento, CA (U.S.)
- Towers Perrin, Philadelphia, PA (U.S.)
- U-Haul International, Inc., Phoenix, AZ (U.S.)
- University Health Network (UHN), Toronto, Ontario (Canada)
- Vytra Health Plans, Melville, NY (U.S.)
- Wildcard Systems, Inc., Maitland, FL (U.S.)
The third edition contains additional recommendations and examples — increasing from 614 to 782 guidelines based on research conducted at 15 new companies (plus the 27 from studies for volumes one and two.).
The information in these reports is based on three separate rounds of user research with company employees as participants. We used two different research methods:
Hundreds of people tested 42 intranets. The studies took place in the United States, the United Kingdom, Finland, the Netherlands, Switzerland, Canada, United Arab Emirates, and China (Hong Kong).
In addition, Volume 2 and 9 include findings from data obtained from surveys given out at multiple Nielsen Norman Group Usability Week conferences to intranet designers.