| Intranet usability is influenced in the first moments when a user hits the design — often even before they hit the site. Promoting the intranet well can make people want to go there and find new, helpful features. But poor branding and promotion are some of the worst usability pitfalls today.
Just logging on to some intranets is a chore, and some intranets force users to log in multiple times. Information on intranets needs to be secure, and easy log in procedures and personalization of content can help insure the safety of information as well as delivering the right information to the right employees at the right time. The right users will see the information they need to get their work done, securely and efficiently.
The report contains a total of 84 design guidelines, based on usability testing of 27 intranets. These best practices provide a checklist of specific issues to look for in your design, thus making the analysis and examples highly actionable.
Based on empirical data on real employees' behaviors while using real intranets. This shows what works and what doesn't work in real life, across a very broad range of intranet designs. (In contrast, most other writings on intranet design are either pure speculation — what the author thinks users prefer or would like users to do — or they are based on observations from a single company's intranet.)
108 pages. Richly illustrated with 63 color screenshots from many different intranets, showing usability problems we found in our testing as well as examples of highly-usable design.
|
Complete Report Series
Collected Intranet Usability Guidelines