Summary
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If nothing else, today's intranet is a communication tool. Headlines and alerts on homepages have replaced the memo in the mailbox, and intranets have made communication much faster, cheaper, and more accurate. Offering news about many topics keeps employees aware of the organization's goals, product releases, general organizational news, and competitive and industry news. Presenting news headlines and articles in an attractive and straightforward way will help users learn and feel valued, and thus, the organization will flourish.
The report contains a total of 60 design guidelines, based on usability testing of 27 intranets. These best practices provide a checklist of specific issues to look for in your design, thus making the analysis and examples highly actionable.
Based on empirical data on real employees' behaviors while using real intranets. This shows what works and what doesn't work in real life, across a very broad range of intranet designs. (In contrast, most other writings on intranet design are either pure speculation — what the author thinks users prefer or would like users to do — or they are based on observations from a single company's intranet.)
80 pages. Richly illustrated with 50 color screenshots from many different intranets, showing usability problems we found in our testing as well as examples of highly-usable design.
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Who Should Read This Report?
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Anybody who is responsible for the design, implementation, or strategy of intranets.
Running a similar usability study yourself to collect comparative design lessons from a large number of intranets would cost a fortune, if you could ever get enough companies to let you in the door. Realistically, reading this report is the only way you will find out how users actually use a wide range of intranet design alternatives.
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Complete Report Series
Collected Intranet Usability Guidelines