Summary
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Exciting, accurate content keeps employees coming back to the intranet. But who writes all this stuff? Content providers, that's who. Gone are the days when the intranet developer wrote the content. Now elaborate systems — some simple to use, though — on intranets actually instruct people about how to post, edit, and maintain content. The power to the people in content providing keeps information fresh and varied.
The report also covers considerations in building an intranet that supports users in multiple locations, whether just down the street or halfway around the world, as well as providing information in multiple languages.
The report contains a total of 62 design guidelines, based on usability testing of 27 intranets. These best practices provide a checklist of specific issues to look for in your design, thus making the analysis and examples highly actionable.
Based on empirical data on real employees' behaviors while using real intranets. This shows what works and what doesn't work in real life, across a very broad range of intranet designs. (In contrast, most other writings on intranet design are either pure speculation — what the author thinks users prefer or would like users to do — or they are based on observations from a single company's intranet.)
92 pages. Richly illustrated with 39 color screenshots from many different intranets, showing usability issues we found in our testing as well as forms and screens from intranet content management approaches.
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Who Should Read This Report?
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Anybody who is responsible for the design, implementation, or strategy of intranets.
Running a similar usability study yourself to collect comparative design lessons from a large number of intranets on three continents would cost a fortune, if you could ever get enough companies to let you in the door. Realistically, reading this report is the only way you will find out how users actually use a wide range of intranet design alternatives.
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Complete Report Series
Collected Intranet Usability Guidelines