| At the inception of most intranet designs, even those created back in the mid-1990's, HR benefits and policies were right there along with the black background pages and spinning globes. In fact, many intranets were just a PDF file of the human resources manual.
Intranets have come miles and miles since then, but policies and forms are still significant features on intranets. Presenting these elements so they are easy to find and sift through helps the entire organization, as almost everyone needs some policy information at least a few times per year.
The report contains a total of 102 design guidelines, based on usability testing of 27 intranets. These best practices provide a checklist of specific issues to look for in your design, thus making the analysis and examples highly actionable.
Based on empirical data on real employees' behaviors while using real intranets. This shows what works and what doesn't work in real life, across a very broad range of intranet designs. (In contrast, most other writings on intranet design are either pure speculation — what the author thinks users prefer or would like users to do — or they are based on observations from a single company's intranet.)
128 pages. Richly illustrated with 89 color screenshots from many different intranets, showing usability problems we found in our testing as well as examples of highly-usable forms and policies.
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Complete Report Series
Collected Intranet Usability Guidelines