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Summary
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The intranets in the following 27 organizations were subjected to user testing with real employees in order to generate our usability guidelines for intranets.
One company's intranet was tested in two countries to collect additional information about international usability of a multinational intranet. Thus, we have data from 28 tests at 27 organizations.
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List of Intranets
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| Name of the Organization |
Industry |
Location |
| Allen & Gerritsen
| Strategic marketing
| Watertown, MA (U.S.)
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| Amazon.com
| Online retailer
| Seattle, WA (U.S.)
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| American Airlines
| Airline
| Fort Worth, TX (U.S.)
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| Antigenics Corp.
| Pharmaceutical
| Lexington, MA (U.S.)
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| Cathay Pacific
| Airline
| Lantau, Hong Kong (China)
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| Chick-fil-A
| Restaurant chain
| Atlanta, GA (U.S.)
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| CIT Group, Inc.
| Financial services
| Livingston, NJ (U.S.)
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| Consumers' Association
| Non-profit/publication
| London (U.K.)
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| Currie & Brown
| Construction risk/management
| London (U.K.)
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| Dispatch Printing Company
| Four media outlets (network, cable, two radio stations)
| Columbus, OH (U.S.)
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| Elsevier
| Science, technical, and health publishing
| Amsterdam (The Netherlands) and Philadelphia, PA (U.S.)
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| Fortum
| Energy
| Espoo (Finland)
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| Kaplan
| Education and test preparation
| New York, NY (U.S.)
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| Kulicke & Soffa
| Semiconductor
| Willow Grove, PA (U.S.)
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| Lower Colorado River Authority (LCRA)
| Energy, water, parks, and community service
| Austin, TX (U.S.)
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| Millennium Pharmaceuticals
| Biochem R&D
| Cambridge, MA (U.S.)
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| Nestlé Group
| Food
| Vevey (Switzerland)
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| New York Life Insurance
| Life insurance
| New York, NY (U.S.)
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| Microwave Data Systems (MDS)
| Wireless networking
| Rochester, NY (U.S.)
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| Salesforce.com
| Customer relationship management
| San Francisco, CA (U.S.)
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| San Juan Unified School District
| Public school district
| Sacramento, CA (U.S.)
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| Shell UK (IT Intranet)
| Energy, petrochemical oil
| Study done in London (U.K.); but IT head office is in Houston, TX (U.S.)
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| State of California Employment Development Department (EDD)
| State government agency
| Sacramento, CA (U.S.)
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| Towers Perrin
| Global professional services
| Philadelphia, PA (U.S.)
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| University Health Network (UHN)
| Health care
| Toronto, Ontario (Canada)
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| Vytra Health Plans
| Managed health care
| Melville, NY (U.S.)
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| Wildcard Systems, Inc.
| Financial services
| Maitland, FL (U.S.)
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Buy CD-ROM with All 10 Reports (from Yahoo Store)
$698 for a single-user license
$1,498 for a site license (the right to place on your intranet and make unlimited copies within your organization)
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Download Individual Reports (from eSellerate)
$148 for a single report, $318 for the report and the right to place on your intranet and make unlimited copies within your organization. |
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