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93 pages PDF format: download your copy right now (from eSellerate)
Single-user license: $148
Site license: $318 (allows you to place on your intranet and make unlimited copies within your company)
No shipping/handling charged for downloads.
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Summary
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The relationship between search and navigation, how to present intranet search and the search results, and the relationship between content search and employee search. Design of the employee directory search. (Design of the actual pages with information about the individual employees is covered in the report on Teams, Departments, and People Pages.)
The report contains a total of 64 design guidelines, based on usability testing of 27 intranets. These best practices provide a checklist of specific issues to look for in your design, thus making the analysis and examples highly actionable.
Based on empirical data on real employees' behaviors while using real intranets. This shows what works and what doesn't work in real life, across a very broad range of intranet designs. (In contrast, most other writings on intranet design are either pure speculation — what the author thinks users prefer or would like users to do — or they are based on observations from a single company's intranet.)
93 pages. Richly illustrated with 64 color screenshots from many different intranets, showing usability problems we found in our testing as well as examples of highly-usable search design.
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Table of Contents
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93-page report with 64 color screenshots:
vol. 6 in the 10-report Intranet Usability Guidelines series
- Overview
- Search Behavior on Intranets
- Search Usage
- Reasons People Use Search
- Reasons People do Not Use Search
- A Word about Google
- Why Having Good Intranet Search is so Difficult
- Fix Search
- The Search Front End
- Presenting Multiple Search Functions (Including the Employee Directory)
- 10 design guidelines
- Scoped Intranet Search
- Search Results
- 20 design guidelines
- Scoped Search Results
- The Search Backend
- Employee Directory Search
- The Employee Search Front End
- Employee Search Results
- Employee Listings
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Who Should Read This Report?
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Anybody who is responsible for the design, implementation, or strategy of intranets.
Running a similar usability study yourself to collect comparative design lessons from a large number of intranets would cost a fortune, if you could ever get enough companies to let you in the door. Realistically, reading this report is the only way you will find out how users actually use a wide range of intranet design alternatives.
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 Complete Report Series |
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This report is one of the 10 parts of the
 Collected Intranet Usability Guidelines
Get a CD-ROM with the complete set with all 614 guidelines for
- $698 single-user
- $1,498 site license
(save 53% compared to buying the reports individually)
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| Alternative Payments |
If you do not want to buy online, we accept other forms of payment:
- Check
- Bank transfer
- Purchase orders
- Faxed or mailed credit cards
We can also send you a paper invoice if your company requires that.
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| File Format |
| The report is a standard PDF file, formatted to print on both 8.5x11 and A4 paper. Any recent version of the Acrobat Reader will suffice to read or print the file. No special software is needed. The file is not copy-protected: we trust you to buy a site license if you are going to have multiple people read the report.
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