Publications  

Reports and Whitepapers

Research testing 713 websites and intranets (and 268 emails) with 1,4137 users in 12 countries.

Web Usability

• E-commerce user experience: 207 design guidelines (series of 9 reports)
• B2B: 144 guidelines for selling to business customers and/or converting them into leads
• "About Us" sections of corporate sites: 50 design guidelines
• PR sections of corporate sites: optimizing usability for journalists, 75 design guidelines
• Investor relations usability: 65 guidelines for serving individual and institutional investors, financial analysts, and business journalists on corporate websites
• Site map usability: 47 design guidelines
• Locator usability: 56 design guidelines to help website users find a company's stores, offices, or other physical locations
• Flash: 117 design guidelines and 53 minutes video highlights from user testing
• Wishlists and gift certificates in e-commerce: 103 design guidelines

Intranet Usability

• Guidelines from user testing of 27 intranets: 614 design guidelines
• Information architecture (IA)
• Enterprise portals: report from the trenches
• Intranet design annuals: 2008, 2007, 2006, 2005, 2003, 2002, 2001
• Sector-specific case studies: financial services, technology, knowledge-intensive organizations, manufacturing, retail, government agencies

Application Usability

• Application design annual 2008

Email Usability

• Email newsletters: 165 design guidelines
• Confirmation email and transactional messages: 74 design guidelines

Special Audience Segments

• Children: 70 design guidelines for sites that target users aged 6-12 and the kids' corners of mainstream sites
• Teenagers: 60 design guidelines for users aged 13-17
• Senior citizens: 46 design guidelines to support users aged 65 and older
• Users with disabilities: 75 guidelines for improving usability beyond simple accessibility
• Flash accessibility: 21 guidelines for making Flash easier to use for users with disabilities

User-Centered Design Methodology

• Return on Investment from usability (ROI and usability metrics)
• Paper prototyping: a how-to video (32 minute film on DVD)
• 230 tips to improve user testing
• 233 tips for recruiting test participants for user testing
• Testing users with disabilities

Other

• WAP usability: field study findings
• Celebrating holidays and special events on websites

Articles and Columns

• Jakob Nielsen's Alertbox columns about Web usability (every 14 days)
• Don Norman's essays
• Bruce Tognazzini's AskTog columns about design

Books

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