Nielsen E-Commerce User Experience
Improve your customers’ online shopping experience with 875 recommendations (in 13 volumes) illustrated with 1,798 screenshots. Buy individual reports, or save 58% when you purchase all 13 volumes together.
Vol. 01: E-commerce User Behavior and Executive Summary for the Series
Vol. 02: Homepages and Category Pages
Vol. 03: Product Pages (Including Reviews)
Vol. 04: Shopping Carts, Checkout and Registration
Vol. 05: Search (Including Faceted Search)
Vol. 06: Customer Service
Vol. 07: Selling Strategies
Vol. 08: Wishlists, Gift Certificates, and Gift Giving
Vol. 09: Trust and Credibility
Vol. 10: International Purchasers
Vol. 11: Store Finders and Locators
Vol. 12: Transactional Email and Confirmation Messages
Vol. 13: User Research Methodology