Whether you’re creating web-based applications in Flash, Ajax, Silverlight or other technique, you should know how to make them usable. Most web-based interactive tools are designed for one-time use, which means their interaction must be transparent.
We conducted usability research to find out how well Flash and Rich Internet Applications (RIA) match people’s expectations. The 46 applications we studied include:
This 225-page report presents 117 design tips for creating interactive web-based applications, including accessibility considerations. Discussions and 170 screenshots supplement the findings.
Note: We focus on the user experience, not implementation technologies, so most of the guidelines contained in this report are valid today regardless of the technology applied.
The information in these reports is based on usability studies conducted with general audiences and people who use assistive technologies.
The studies took place in the United States, Germany, and Japan.
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