Topic: Information Architecture
September 1, 2014
A Quicklinks UI component often surfaces as a poor fix for addressing findability and discoverability issues on intranets. Acting as a catch-all for different types of links causes a separate set of issues. And Quicklinks is always a vague label.
July 6, 2014
Use IA- and UI-focused user research to determine if low findability and discoverability are caused by site information architecture or navigation design.
June 22, 2014
IA is the information backbone of the site; navigation refers to those elements in the UI that allow users to reach specific information on the site.
June 8, 2014
Format-based navigation, such as links to Videos, at the top levels of a website’s information architecture lacks sufficient context and information scent for topic-focused users.
May 11, 2014
Many intranets are saddled with poorly understood labels. If you can't change them, add context to make these labels more transparent to users.
February 23, 2014
Intranets are improving findability and discoverability by organizing content by task, using megamenus, offering wayfinding cues, and providing shortcuts.
February 2, 2014
Endless scrolling saves people from having to attend to the mechanics of pagination in browsing tasks, but is not a good choice for websites that support goal-oriented finding tasks.
December 15, 2013
Categories and hypertext act as signs and should give people a strong indication of what will happen even before they click on the link. People avoid clicking on unknown items or, even worse, ignore them all together.
November 10, 2013
Information can be organized in either flat or deep hierarchies; both have their advantages and pitfalls.
November 3, 2013
When the key difference(s) between UI choices are implied or buried, users often select the wrong option or miscomprehend the features.
June 21, 2011
In a miniature information architecture, coverage of a single topic is chunked into units that are connected through simple navigation.
October 4, 2010
Ordinal sequences, logical structuring, time lines, or prioritization by importance or frequency are usually better than A-Z listings for presenting options to users.
August 24, 2009
It's easy to bias study participants, whether in user testing or in card sorting, if they focus on matching stimulus words instead of working on the underlying problem.
May 25, 2009
Individual investors are intimidated by overly complex IR sites and need simple summaries of financial data. Both individual and professional investors want the company's own story and investment vision.
May 11, 2009
Structure and navigation must support each other and integrate with search and across subsites. Complexity, inconsistency, hidden options, and clumsy UI mechanics prevent users from finding what they need.
April 16, 2009
Task success is up substantially compared with usability statistics from 2004. Bad information architecture causes most of the remaining user failures.
March 10, 2009
In Part 1, I discussed the ill-effects to the Macintosh of Apple's Flatland aesthetic, a visual simplicity that threatens to bury Apple's users with unnecessary clutter and complexity. This month, it's time to turn our attention to Apple's other devices, beginning with what users are faced with when it’s time to upload images.
February 10, 2009
Appleland is becoming progressively flatter and, at the same time, less usable. Properly-designed interfaces scale, so that they support the new user as well as the expert.
September 2, 2008
New user testing of site maps shows that they are still useful as a secondary navigation aide, and that they're much easier to use than they were during our research 7 years ago.
November 26, 2007
In analyzing 56 intranets, we found many common top-level categories, labels, and navigation designs, but ultimately, the diversity was too great to recommend a single IA.