November 24, 2013
A seamless user experience, regardless of channel or device, is one of the 4 requirements for a usable cross-channel experience. Companies and organizations that allow users to switch channels while completing tasks have a competitive advantage.
May 19, 2013
Don Norman's list of general books for interaction design from the 2013 revision and expansion of the book "Design of Everyday Things."
April 11, 2013
Predictable Target should appear high on your list of mandatory rules, only to be violated when it can be proven that another consideration, in a particular circumstance, will result in even greater productivity.
"User experience" encompasses all aspects of the end-user's interaction with the company, its services, and its products.
October 18, 2010
What users believe they know about a UI strongly impacts how they use it. Mismatched mental models are common, especially with designs that try something new.