Articles

Topic: Web Usability

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  • Overuse of Overlays: How to Avoid Misusing Lightboxes

    May 25, 2015

    Poorly implemented overlays and lightboxes are not only frustrating for users, but can also be disastrous for conversion and task completion. Use the five W’s – Who, What, When, Where, and Why – to determine whether an overlay is truly the most appropriate design solution, and how you should implement it.

    Password Creation: 3 Ways To Make It Easier

    April 26, 2015

    By making password requirements visible upfront, allowing users to unmask the password, and showing a strength meter, designers can improve the frustrating user experience of creating a password.

    No More Pogo Sticking: Protect Users from Wasted Clicks

    April 12, 2015

    Misleading links and omitted information force users to bounce back and forth in a hub-and-spoke pattern between a routing page and subpages linked from it, increasing the interaction cost and decreasing engagement over time. Use web analytics tools to identify and monitor pogo-stick behavior on your site.

    Pop-ups and Adaptive Help Get a Refresh

    March 15, 2015

    Presenting adaptive help in a small overlay can make it faster to find answers to simple questions, but the tradeoffs of obscuring the page and failing to predict user needs may not be worthwhile.

    Beyond Blue Links: Making Clickable Elements Recognizable

    March 8, 2015

    Whether you adopt a flat-design style or not, interactive components must retain sufficient cues to suggest clickability. Signaling clickability with cues such as borders, color, size, consistency, placement, and adherence to web standards can give interactive components the proper look.

    Radical Redesign or Incremental Change?

    February 8, 2015

    Before you throw out the old and bring in the new, make sure you have solid evidence that doing so is necessary to achieve user-centered goals.

    An FAQ’s User Experience Deconstructed

    January 25, 2015

    Good FAQ pages use legible typography, chunking, appropriate spacing, easy navigation to individual questions, and reflect the current questions of the site users.

    FAQs Still Deliver Great Value

    December 21, 2014

    A usable website FAQ can improve products, services, information, and user experience as part of your knowledge management process.

    Video Usability

    November 16, 2014

    Video content is helpful only if users have control over it, understand what’s contained within it, and have an alternate way to access it.

    Progress Indicators Make a Slow System Less Insufferable

    October 26, 2014

    Wait animations, such as percent-done bars and spinners, inform users of the current working state and make the process more tolerable to the user by reducing uncertainty. Users experience higher satisfaction with a site and are willing to wait longer when the site uses a dynamic progress indicator.

    Placeholders in Form Fields Are Harmful

    May 11, 2014

    Labels or sample text inside a form field makes it difficult for people to remember what information belongs in that field once they start data entry.

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