Build and manage a successful user experience team

Learn common pitfalls and major challenges currently facing UX leaders, and how to navigate past them. Find the right talent, position your team for success, and strategically prioritize your team’s time. Leave the course poised to make your organization more effective, and be recognized for being integral to the company’s success.

Who Should Attend

UX leaders in organizations of any size — even those without formal UX departments

What You'll Learn

01 Fit UX in your organization’s culture
  • Assess business goals and how UX can help meet them
  • Justify UX budget to best meet goals
  • Nurture goodwill and expectations about UX
  • Make UX an expected and lasting part of the development process
02 Hire exceptional UX talent
  • Create job levels, descriptions, and pay scales to structure job expectations and growth
  • Hire a top team, including full-time staff, contractors, and consultants
03 Build your team’s skills
  • Perform a skills gap analysis to determine how to bolster UX
  • Mentor, develop, and review the team to ensure positive communication, met expectations, high performance, job satisfaction, and high retention
04 Optimize your team’s effort
  • Develop processes that ensure a solid and viable infrastructure for UX
  • Incorporate UX within different development approaches, including Agile
05 Maximize your team’s impact
  • Prioritize the work to best meet goals given the available resources
  • Measure the impact of UX work

This Course Includes

  • Expert instructor presenting their own content
  • Live interaction with instructor and peers (Zoom)
  • Discussion and Q&A opportunities with instructor
  • Course slides in a downloadable PDF
  • Private network of UX professionals (Slack)

Learn from Industry Experts

Janice Rohn

Janice Rohn is a pioneer in the field of User Experience, starting her career at Stanford University and joining Apple's Macintosh Human Interface Group, where she worked on the Macintosh Human Interface Guidelines and the early products at Apple.  She founded the Usability Engineering group at Sun Microsystems, and has founded teams and worked at the executive VP level for over 20 years, leading teams at Fortune 500 companies, start-ups, and an agency.

Janice was a founding Board Member and past president of the Usability Professionals' Association, has over 50 publications, and worked with Vice President Gore's office and members of Congress to help educate representatives about the economic benefits of UX.  Janice has multiple design patents and has worked on standards for ISO, NIST, and other organizations.

Janice is a leading authority on Design Systems and UX management, and has worked with NNG for over 15 years developing and teaching courses.

Why NN/g

What People Say About This Course

  • Perhaps one of the most informative days I've ever had for knowledge and guidance for effective UX in my organization.

    Bryan
    Vendasta

  • Liked. Eyeopening session to the path of managing a UX team. Providing great insight which I have never expected to learn so much from the 1-day seminar. Very intensive and substantial content sharing. Bringing my UX leadership to next level which equips me with full confidence to manage my team.

    Jennifer
    360 Degree Digital

  • This is a good course for someone on the path to becoming a manager or lead, changing organizations or changing their role in an organization. I love that the instructor presented in management-level terminology — it really framed the knowledge in the context I will apply it, and taught me more about presenting my work and needs tailored to the audience.

    Michelle
    Aquas, Inc.

  • Even coming in from an established leadership position, the information, methods, and frameworks Janice has provided have opened my eyes to areas of improvement I might not have otherwise discovered.

    Michael
    USANA Health Sciences

Related Courses

Frequently Asked Questions

How will I get the link to the Zoom meeting for the course?

60 minutes before your course begins, your link will be available when you log into your NN/g profile.

Can I watch a recording of the course?

Virtual courses are live events that extend throughout the day and include many periods of interactive exercises. The learning experience cannot be replicated by simply watching recordings after the event. We will not be making course recordings, and making your own recordings is not permitted.

Will I be able to network and get to know other participants?

You'll join a Slack community for both course-related discussion and networking with fellow participants. You'll also be able to use the Slack workspace before, during, and after the event to maintain your connections. You'll be invited to join the Slack community the week before the event starts.

What equipment will I need to participate in NN/g live online courses?

You'll be streaming video and audio to your computer, and also speaking with other participants. Make sure you have:

  • A laptop or desktop (using a tablet is not recommended)
  • A stable high-speed internet connection
  • Speakers or headphones
  • A microphone
  • A webcam
Do I really need a microphone and webcam?

White it's possible to attend our virtual courses without your own webcam or microphone, you will not be able to fully participate in learning activities. Many of our courses use hands-on practice as the primary way of learning design and research techniques. You'll learn more during these activities if you can fully participate, and your collaboration partners can see and hear you. We also recommend using headphones.

Do I have to download any software?

All courses use Zoom and Hightail, a file-sharing service. Some courses require the use of Google Drive apps or Miro. All tools are free to use and do not require you to create an account, but you should ensure your device permissions allow you to access these tools.

  • Zoom is a video conferencing service. Our meetings follow security best practices, including passwords and waiting rooms. We recommend installing the Zoom app, which is free. If you are not able to install the Zoom software, you can also join through Chrome web browser. Test your access to Zoom.
  • Hightail will be used to share downloadable course materials (such as PDF copies of presentation slides). Test your access to Hightail. (If your network blocks you from access Hightail, during the event our conference team will be able to assist you with alternative ways to receive your course materials.
  • Google Drive apps are used for collaborative learning activities. If you are not able to use Google Docs or Sheets, you will be able to download copies of the activity materials, but may not be able to fully participate in group work. Test your access to Google Docs.
  • Miro is an online whiteboarding tool and is used for collaborative learning activities in some courses. You can download the Miro app or open a Miro link in your browser.
Will my internet connection be fast enough?

You will need a stable internet connection with a minimum of 3 Mbps (up and down) in order o participate in 
NN/g virtual courses. Ideally, a faster connection speed of 25 Mbps download and 5Mbps upload is recommended to ensure HD video and audio quality. If you are using a WIFI network, disconnect all other devices from that network to improve the streaming quality. Check your internet connection speed.

Can I join from my phone or tablet?

We do not recommend attending our classes from a small-screen device. Although you will be able to connect to the meeting, it will be difficult to see the detailed examples shared during class. It will also be extremely difficult to participate in collaborative exercises which require typing and interactive documents.