Topic: Internet and Society

What Spoilers Teach Us About Designing for Different User Tasks

November 8, 2015

Designers must aim to understand and accommodate different user goals. When accommodations aren’t feasible, choose designs that support the most common user scenarios. For example, subscribers to online TV streaming services have different viewing preferences, and designs need to take those into consideration.

Life-Long Computer Skills

February 26, 2007

Schools should teach deep, strategic computer insights that can't be learned from reading a manual.

Digital Divide: The 3 Stages

November 20, 2006

The economic divide is a non-issue, but the usability and empowerment divides alienate huge population groups who miss out on the Internet's potential.

Undoing the Industrial Revolution

November 22, 2004

The last 200 years have driven centralization and changed the human experience in ways that conflict with evolution. The Internet will reestablish a more balanced, decentralized lifestyle.

Productivity in the Service Economy

March 29, 2004

Yes, it is possible for white-collar workers to work smarter and become more productive. While intranet usability provides substantial initial gains, workflow usability can go much further and will save millions of jobs.

Ten Steps for Cleaning Up Information Pollution

January 5, 2004

Better prioritization, fewer interruptions, and concentrated information that's easy to find and manage helps people become more productive and stop wasting their colleagues' time.

Do Productivity Increases Generate Economic Gains?

March 17, 2003

Usability improvements can save time-on-task, but critics argue that this is not the same as saving money. Others worry that productivity gains cause unemployment. Neither is correct: usable design saves money and saves jobs.

Does the Internet Make Us Lonely?

February 20, 2000

Studies of the social impact of the Internet must consider the changing lifestyle of the new economy and not relate solely to industrial-age concepts.

TV Meets the Web

February 15, 1997

Comparing the nature of the Web as a medium when accessed through television sets and when accessed through computers, concluding that the level of user engagement is a main differentiator