Frequently Asked Questions

Frequently Asked Questions about Nielsen Norman Group Usability Week Training


Do I have to choose my sessions when I register?

Yes. This not only speeds registration but also ensures you'll get a seat in the sessions you want.


Can I pay by check or purchase order?

Yes. Online registration will let you select this option in addition to paying by credit card. You will receive a printable form to return with your payment. Note that if you would like us to reserve your hotel accommodations on your behalf, we will still need to collect credit card information.


What discounts are available?

There is a built-in discount for each additional day you attend. You can also take advantage of our early bird registration discount (as indicated in the pricing matrix on the event agenda page).

Group Discount:  NN/g offers a 5% discount for groups of 5 or more from the same company, and a 10% discount for groups of 10 or more from the same company. 


What if I pay my conference fee in my country’s currency and the exchange rate changes prior to the conference?

The exchange rate at the time you make your payment will hold firm. Should the rate fluctuate either way, you will not owe additional funds, nor will we offer a rebate of the difference. What you pay on the day you register is what you pay.


Where can I find travel information and directions?

The Location Info links (left column) offer directions, hotel, travel, and restaurant information for each city.


What is the dress code for this conference?

We recommend business casual.


Is it safe for me to register using my credit card on the NN/g conference site?

Absolutely. Our website uses Secure Sockets Layer (SSL) technology to encrypt your personal information when you place your order. This means that your order cannot be read as it travels over the Internet, so your name, address, and credit card information are secure.


What if I’m having problems with the online registration process?

If your problems are technical in nature (your browser is reporting errors or pages are failing to load correctly), please first try quitting and relaunching your browser, and/or restarting your computer. If it still doesn’t work, consider registering by phone, mail, or fax. See the Registration links (left column) for alternative registration details.


Can I receive printed materials about the conference?

All conference information is printable directly from this website.


Can I get a list of who’s attending the conference?

A list of attendees will be included in the conference proceedings. If you do not wish to be listed, we provide an opt-out within the registration form.


Will you sell my personal information? May I buy a list of your conference attendees?

No. We never share personal information with other companies.


Do you accommodate special needs?

Each event location is set up to accommodate attendees with special needs; please indicate your requests on your registration form.

What if I have a registration question that isn’t answered here?

If you have further questions, please contact the conference planner:

7840 Roswell Road
USM Building 100, 3rd Floor
Atlanta, GA 30350
Phone: +1 (415) 685-4230 ext 502

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