Synthetic Users: AI “Participants”

Summary: Synthetic users are fake users generated by AI. While there may be a few use cases for them, user research needs real users.

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Synthetic Users: If, When, and How to Use AI-Generated “Research”

Synthetic users are fake users generated by AI. While there may be a few use cases for them, user research needs real users.

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Kate Moran is Vice President with Nielsen Norman Group. She has extensive experience in conducting user research to guide UX strategy, with expertise in both qualitative and quantitative methods.

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