Handling Observers in User Research

Summary: Design team members should observe user research sessions, but this should be planned and managed to avoid having the observers distract and bias the study participants.

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Handling Observers in User Research

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Observer Guidelines for Usability Research

Let stakeholders help gather data during user research sessions. Customize this handout for observers to fit your situation.

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Maria Rosala is the Director of Research at Nielsen Norman Group. She leads and oversees research at NN/g, trains teams around the world on UX topics, and works with clients to help them improve the user experience of their products and services.

 

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