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Nielsen Norman Group
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| Strategies to enhance the user experience | ||||||
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Nielsen Norman Group
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| Strategies to enhance the user experience | ||||||
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San Francisco
New York
Sydney
Edinburgh
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Application Usability 1: Page-Level Building Blocks for Feature Design
Chris Nodder The basics of any application are the screen elements that users interact with to make the application do their bidding. Graphical user interfaces have a rich vocabulary, with design components for many different situations. Each of these building blocks may seem simple, but using them correctly is not necessarily and has profound implications for the usability of the overall user experience. There are also many borderline cases where it's difficult to determine how to use the controls correctly. In this seminar, we’ll explore the behavior of each application screen component, or widget, including both standard behaviors that users expect and novel interface components designed for specific interactions. What You’ll Learn
Course Outline
FormatThis full-day tutorial includes lectures, exercises, and discussion. HandoutsCopies of all presentation slides Who Should AttendWhether you are designing applets for a website or creating a full-blown enterprise application, the fundamental guidelines described during this full-day session will help you better understand your users’ needs and create more efficient and effective applications. Designers, program managers, usability engineers, and developers can all benefit from this course, which covers interaction design and task analysis in addition to widget guidelines. No prior knowledge of usability methods is assumed, and the day is intended to appeal to all disciplines. The focus is on the user experience of applications, so no code samples will be discussed; a programming background is not required. RelatedApplication Usability 2: Dialogue and Workflow Design details how to combine the interaction primitives explained in Application Usability 1 into a full-fledged application that optimally supports user tasks. Each of the tutorials is a full-day, self-contained seminar and can be taken independently. Taken together, however, they will cover the full range of usability issues encountered in application design. Instructors
Chris Nodder a Director with Nielsen Norman Group. He works with large and small
clients across Europe and the US, in industries as diverse as financial services, health care, entertainment,
e-commerce, telecommunications, government, intranets, and highly specialized B2B sectors. He coauthored the
NN/g reports on B2B usability and
wishlists and gift giving, conducting focus groups,
user studies, and field research. Before joining NN/g, Nodder worked as a usability consultant at NatWest Bank in
the UK, and then as a senior user researcher at Microsoft Corp. His experiences managing the usability group at
NatWest are captured in the book
The Politics of Usability.
During his seven years at Microsoft, Nodder was responsible for many products, including the user experience for XP Service Pack 2,
a major upgrade to Windows XP (documented in the book
Security and Usability).
He has created personas, reality TV episodes, and even whole rooms ("usertoriums") as ways of getting developers to walk
in their customers' shoes. Nodder earned an M.S. in human-computer interaction from Guildhall University, London, and a B.S. in
psychology from the Polytechnic of East London. He has presented at and spoken on panels for conferences such as UPA, CHI,
Group, CSCW, and British HCI.
Not presenting in Edinburgh.
Kara Pernice is the Managing Director at Nielsen Norman Group and heads the company’s East Coast operations.
She has led many of NN/g’s major intercontinental research studies, generated the resulting design guidelines, and coauthored
several reports, including
Designing Corporate Intranets,
Designing for Accessibility,
Designing for People Over the Age of 65, and
Designing Websites to Maximize Press Relations.
She is a leading authority on intranet usability and eyetracking usability (The Wall Street Journal called her “an
intranet guru”). She judged the submissions for and coauthored NN/g’s
Government Intranets Report and its Intranet Design Annuals in
2001,
2002,
2003,
2005,
2006,
2007,
2008, and
2009.
She has also done extensive research in evaluating emotion and design, given presentations on a wide range of topics,
and worked with clients in various industries, including publishing, entertainment, technology, finance,
pharmaceuticals, and government. She has more than 15 years of experience in evaluating usability and has established
successful usability programs at Lotus Development, Iris Associates (an IBM subsidiary), and Interleaf. She chaired the
Usability Professionals’ Association 2000 and 2001 conferences, and served as 2002 conference advisor. She holds an
M.B.A. from Northeastern University and a B.A. from Simmons College.
Not presenting in San Francisco or Sydney.
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