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Nielsen Norman Group
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| Strategies to enhance the user experience | ||||||
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Nielsen Norman Group
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| Strategies to enhance the user experience | ||||||
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Washington, D.C.
London
San Francisco
Sydney
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Application Usability 2: Dialogue and Workflow Design
Chris Nodder When building an application, one rule applies above all others: If users are to succeed, they must be able to effectively navigate your UI. This holds for all applications — whether you’re building a complex business workflow suite or designing a Flash applet to display e-commerce product-configuration options. Keeping such requirements and challenges in mind, this course uses real-world examples and results from our user testing to show you not only how to develop effective interface components, but how to assemble them into highly usable and coherent designs. When you accomplish both, users are able to engage in a dialog with the application. They quickly understand what they need to do and how to do it, and can feel confident that they’ve completed their tasks successfully. This seminar moves beyond understanding UI components (as covered in Application Usability 1), and shows you how to apply UI components to create more effective flows for different tasks. What You’ll LearnIn this session, you’ll learn:
Course Outline
FormatThis full-day tutorial includes lectures, exercises, and discussion. HandoutsCopies of all presentation slides Who Should AttendWhether you’re designing applets for a website or creating a full-blown enterprise application, the fundamental guidelines described in this full-day session will help you better understand your users’ needs and thus create more efficient and effective applications. Designers, program managers, usability engineers, and developers can all benefit from this guidance, as the class covers interaction design and task analysis along with the guidelines. No prior knowledge of usability methods is assumed, and the day is intended to appeal to all disciplines. The focus is on the user experience of applications, so no code samples will be discussed and a programming background is not required. This tutorial does assume knowledge of the user experience implications of basic design components for applications, such as buttons, scrolling, notification dialogs, and windows. This information is covered in the companion tutorial, Application Usability 1: Page-Level Building Blocks for Feature Design. RelatedThis tutorial is the sequel to Application Usability 1: Page-Level Building Blocks for Feature Design, which covers the page-level components of dialogue design. Each of the tutorials is a full-day, self-contained seminar and can be taken independently. Taken together, however, they will cover the full range of usability issues encountered in application design. Instructor:
Chris Nodder a Director with Nielsen Norman Group. He works with large and small
clients across Europe and the US, in industries as diverse as financial services, health care, entertainment,
e-commerce, telecommunications, government, intranets, and highly specialized B2B sectors. He coauthored the
NN/g reports on B2B usability and
wishlists and gift giving, conducting focus groups,
user studies, and field research. Before joining NN/g, Nodder worked as a usability consultant at NatWest Bank in
the UK, and then as a senior user researcher at Microsoft Corp. His experiences managing the usability group at
NatWest are captured in the book
The Politics of Usability.
During his seven years at Microsoft, Nodder was responsible for many products, including the user experience for XP Service Pack 2,
a major upgrade to Windows XP (documented in the book
Security and Usability).
He has created personas, reality TV episodes, and even whole rooms ("usertoriums") as ways of getting developers to walk
in their customers' shoes. Nodder earned an M.S. in human-computer interaction from Guildhall University, London, and a B.S. in
psychology from the Polytechnic of East London. He has presented at and spoken on panels for conferences such as UPA, CHI,
Group, CSCW, and British HCI.
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