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Nielsen Norman Group
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| Strategies to enhance the user experience | ||||||
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Nielsen Norman Group
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| Strategies to enhance the user experience | ||||||
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Amsterdam
Apr 23-27 Washington D.C.
May 14-18 Chicago
Jun 25-29 Toronto
Jul 23-27 Sydney
Aug 12-17 |
User Testing
Janelle Estes Watching users try to accomplish tasks on your site is the most effective and efficient way to uncover usability problems. Why doesn't everyone incorporate usability testing into their design process? Because they think it's expensive, time consuming, and requires an expert tester. In this tutorial, we’ll give you the skills you need to conduct and analyze your own usability tests. You’ll discover techniques that require minimal budget and only a few days of time, yet can still uncover major usability issues in software, hardware, and websites. What You’ll Learn
Course Outline
FormatThis full-day tutorial combines lectures and exercises. Participants will practice conducting their own usability study during this workshop and receive immediate expert feedback. Course MaterialsCopies of the presentation slides and sample test material (including test plan, participant screener, and usability report). Who Should AttendThis tutorial is for anyone who wants to conduct usability tests, or who wants some background in usability testing before hiring external testers. This session is intended for people who have either never conducted a usability test or who are relatively new to the discipline. Instructors
Janelle Estes is a User Experience Specialist with Nielsen Norman Group.
She works with clients in a variety of industries and presents regularly about usability methods, email newsletters,
writing for the Web, and the user experience of nonprofit websites. She has been the primary researcher on and
co-author of several NN/g reports, including email newsletters, transactional email messages, donation usability
for non-profit and charity websites, and social media. Prior to joining NN/g, Estes was a research associate on
the Customer Experience team at Forrester Research, where she was involved with many research efforts related to
user experience and user centered design. Additionally, Estes has worked as a user experience consultant with
companies across many industries, including retail, financial services, healthcare, manufacturing, and
telecommunications. Most recently, Estes worked at Chordiant Software as a Human Factors Engineer in an agile
development environment. Estes holds a BS in Information Design and Corporate Communication, and an MS in Human
Factors in Information Design, both from Bentley University.
Presenting in Amsterdam.
Hoa Loranger is a Director at Nielsen Norman Group and heads the San Diego office. Loranger has
consulted with many large, well-known companies in such areas as finance, customer support, intranets,
e-commerce, entertainment, and technology. She has conducted international usability research worldwide and has given
keynote presentations and tutorials on a wide range of topics, including user testing, paper prototyping, and fundamentals
of Web usability. She coauthored the book Prioritizing Web Usability
(New Riders Press) and has written reports on design for Flash-based
applications, investor relations,
“about us” pages,
B2B websites,
location finders, and
teens.
Before joining NN/g, she served as human factors lead for Intuit’s Consumer Tax and Small Business Division,
where her group was responsible for user-interaction and visual design for the TurboTax product line. At TRW
(now part of Northrop Grumman), she specialized in both hardware and software systems, including navigational
applications and computer configurations in military vehicles. Loranger earned an M.A. in human factors and applied
experimental psychology from California State University, Northridge, and a B.A. in psychology from University of California, Irvine.
Presenting in Toronto.
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