Summary

40 guidelines to help plan and run usability studies with users who are blind, have low vision, or have motor skill challenges.

Includes sample forms that were developed through several iterations and ended up in versions that proved to work well:

• screening questionnaire for recruiting test participants
• facilitator script
• satisfaction questionnaire
• consent form 

Difference Between the Reports

This report ("How to Conduct Usability Evaluations...") does not contain any design guidelines. Instead, it contains methodology advice that allows you to run your own usability tests. The methodology report enables you to go beyond our general design guidelines (that apply to all projects) and discover specific information about how your own customers or employees use your website or intranet.

Both reports are useful, and they contain totally different material.

If you don't want to test any users yourself, but simply want to make your pages as good as they can get without testing, then don't bother reading the methodology report. Instead simply use the design guidelines in Beyond ALT Text.
 

Table of Contents

Report by Kara Pernice Coyne and Jakob Nielsen

1. The Product Lifecycle, and Testing for Accessibility and Usability
2. About Our Accessibility Usability Studies
3. Guidelines
4. Trust, Consent Forms, Pictures, and Video
5. Using Video and Still Cameras
6. Conducting Studies at the User's Home or Office
7. Specific Tips for Screen Reader and Braille Sessions
8. Specific Tips for Motor Skill Assistive Technology Sessions
9. Recruiting and Preparing Participants
10. Study Tips: Quantitative and Qualitative
11. Measurements
12. Sample Documents for Accessibility Studies
    • Recruiting Screener Used in the Quantitative Part of the Study
    • Checklist Used in the Quantitative Part of the Study
    • Facilitation Notes Used in the Quantitative Part of the Study
    • Question Sheet Used in the Quantitative Part of the Study
    • Consent Forms
13. About the Authors

Who Should Read This Report?

• Anybody who wants to conduct a usability study that involves users with disabilities - the advice in the report can save you many hours of thinking and planning and will keep you from many pitfalls.
• Anybody who is trying to decide whether to run an accessibility study: the report will make you aware of what's involved and will help you make more informed decisions and budget allocations.

Download Report (from eSellerate) $82 for the PDF file (47 pages) $155 for site license to make copies