A fairly small number of winners of Nielsen Norman Group’s annual design competition for intranets with great usability came from the retail sector. Improving a retail sector intranet will sell more, the more sales associates will know about the products, and stores will run more efficiently the better local managers are connected with company-wide information systems.
Through detailed case studies, this 303-page report catches you up on the trends and challenges of past winning intranets from retail and e-commerce companies.
The showcased intranets were chosen based on expert review of the design and usability of hundreds of nominated intranets, reprinted from the Intranet Design Annuals 2001-2012.
- 9 case studies of great intranet design.
- Review of the design patterns that contribute to the winning intranets’ success and tips on how to incorporate them onto your intranet
- Information on the methods and technologies used to achieve their vision in an organization's framework
- 170 full-color screenshots of before and after designs, usually hidden behind a firewall