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150 pages PDF format
Download Report (from eSellerate)
$148 for a single report,
$348 for the report and a site license to make copies within your organization and place on your own intranet.
(No shipping/handling fees will be added: it's an immediate download directly from the server.)
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Summary
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This report reviews the designs and usability of the ten best intranets in government agencies and public-sector organizations, chosen from a much larger number of nominated designs. The report is richly illustrated with 74 screenshots, giving readers the unique opportunity to see good intranet designs that are usually hidden behind a firewall.
The ten winning intranets are:
- Defense Finance and Accounting Service (U.S.)
- Department for Transport (U.K.)
- Department of Veterans Affairs Mid-Atlantic Health Care Network (U.S.)
- Department for Victorian Communities (Australia)
- Federal Reserve Bank of Richmond (U.S.)
- Government Offices of Sweden
- London Underground
- National Research Council of Canada, Industrial Research Assistance Program
- Senate Republican Conference (U.S.)
- Workplace Safety and Insurance Board of
Ontario (Canada)
The intranets represent government organizations at the federal/national level, state/regional level, and city/local level. The average size of the winning organizations was 5,200 employees, but winners ranged from 400 to 15,000 employees.
The bulk of the report consists of detailed case studies of each of the ten winning intranet designs, including discussions of the main problems they faced, how these problems were overcome in the redesign process, and how the new design compared with the previous design.
> Read Jakob Nielsen's Alertbox: main trends in this design competition
> See sample chapter as thumbnails
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Best Practices
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Some of the key areas for which best practices are presented in the report are:
- Workflow support
- Ensuring fresh content
- Driving unified design through the organization
- Consistent navigation
- Integration of intranet with real-time mobile notification
- Development process for intranet redesigns
- Coordinating agency-level and government-level design
- Ensuring accessibility for employees with
disabilities, beyond simple compliance with Section 508 (U.S.) or
the Disability Discrimination Act (U.K.)
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Table of Contents
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150 page report with 74 screenshots
- Executive Summary
- Impact of Agency Size
- Encouraging and Managing Content Contributors
- Workflow Support
- Help From Higher Level Offices
- Technology
- Usability Methods
- Improvements in Metrics
- Overview of the Winners
- Common Themes Among the Winners
- Devise a Consistent Design to Integrate Many Intranets
- Include accessibility features
- Support Users in Many Locations
- Offer Authoritative, Accurate Content
- Enhance Corporate Goals
- Create Happy Users
- Defense Finance and Accounting Service (U.S.)
- Summary
- URL and Access
- Technology
- Goals and Constraints
- Basic intranet Features
- Users
- User Tasks
- Background
- Project Timeline
- Results
- Lessons learned
- Department for Transport (U.K.)
- Department of Veterans Affairs Mid-Atlantic Health Care Network (U.S.)
- Department for Victorian Communities (Australia)
- Federal Reserve Bank of Richmond (U.S.)
- Government Offices of Sweden (Regeringskansliet)
- London Underground
- National Research Council of Canada, Industrial Research Assistance Program
- Senate Republican Conference (U.S.)
- Workplace Safety and Insurance Board of Ontario (Canada)
- Recommendations for the Intranet Design Process
- Conduct Many Usability Evaluations and Visit Users
- Make Accessibility Design a Part of the Process, Not an Afterthought
- Partner with your Corporate Communications team
- Track Your Successes
- Intranets Not Selected: Common Issues
- Homepage Lacked Information
- Poor Page layout
- Navigation That is Neither Consistent
nor Persistent
- Selection Criteria and Process
- Summary of Submissions
- Review Process
- Initial Design Reviews and Rankings
- Design Sorting and Thorough Design Review
- Follow-up Interviews with Top Ten
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Who Should Read This Report?
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- Anybody in charge of an intranet or its design, especially if they work for a public-sector organization.
Collecting similar benchmarking and best practice information from a large set of intranets yourself would probably take you two to three months, if you could ever get enough other agencies to let you in the door. Realistically, reading this report is the only way you will get the scoop on this many intranet projects.
Please help us continue publish low-price reports by buying a site license if you have colleagues who will read the report. If you only need it for yourself, then that's obviously what the single-user license is for. If somebody "gives" you a copy, then please buy a download anyway to keep prices down in the future.
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Download Report (from eSellerate)
$148 for the PDF file (150 pages, 74 screenshots), single-user license
$348 for a site license to make
copies and place on your
intranet
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Alternative Payments |
If you do not want to buy online, we accept other forms of payment:
- Check
- Bank transfer
- Purchase orders
- Faxed or mailed credit cards
We can also send you a paper invoice if your company requires that.
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Download Time |
| The PDF document is a big file because of the many illustrations (6 MB). Downloads will take about
2 minutes with a broadband connection.
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File Format |
| The report is a standard PDF file, formatted to print on both 8.5x11 and A4 paper. Any recent version of the Acrobat Reader will suffice to read or print the file. No special software is needed. The file is not copy-protected: we trust you to buy a site license if you are going to have several people read the report.
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Tutorial |
| Full-day tutorial on intranet usability:
> in-house seminar for your intranet team
> public tutorial
at the Usability Week 2008 conference (New York, San Francisco, London, and Melbourne)
We can conduct a usability review of your intranet.
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