Nielsen Norman Group Logo  
NN/g    useit.com    jnd.org    AskTog
Nielsen Norman Group
View shopping cart for report downloads at eSellerate
Strategies to enhance the user experience  
Home People Services Publications Events About NN/g
NN/g Home > Publications > Intranet Usability > Intranet Usability Guidelines > Killer Apps
                        

Nielsen Norman Group Report

Intranet Usability Guidelines, vol. 10:
Killer Apps — Features That Drive People to Use the Intranet
2nd Edition

 
Download Report (PDF file, 93 pages) 93 pages PDF format: download your copy right now (from eSellerate)
Single-user license: $148
Site license: $318 (allows you to place on your intranet and make unlimited copies within your company)

No shipping/handling charged for downloads.


Summary

What drives people to the intranet and what keeps them coming back? The Killer Apps, the things you simply cannot live without, or at least that you don't want to live without. Killer applications become killer when people are either told to use them, or when the employees realize how good the feature is and spread the word.

The report contains 82 design guidelines based on usability analysis of the killer apps on 15 companies' intranets.

186 pages. Richly illustrated with 116 color screenshots from 15 different intranets, showing examples of highly-usable design.


Table of Contents

186-page report with 116 color screenshots: vol. 10 in the 10-report Intranet Usability Guidelines series
  1. Overview
  2. About Killer Apps
    • What is a Killer App?
    • Common Killer Apps
    • What's Your Intranet's Killer App?
  3. Common Themes among Killer Apps
    • Visible and Easy to Find
    • Mission-critical Content at Employees' Fingertips
    • Employee Directories
    • Building Community
    • Replacing Email
    • Creating an Element of Fun
    • Content Contributions
    • Integrating Several Information Sources Into One Place
  4. Germ Watch: Intermountain Healthcare
    • Overview
    • About Intermountain Healthcare
    • The Killer App: Germ Watch (Bringing Health Data to Doctors' Fingertips)
    • Success Factors
    • Details About Germ Watch
    • Summary
    • Putting It to Use: Practical Tips for Your Application
  5. Service Plan Finder: Western Wireless Corporation
    • Overview
    • About Western Wireless
    • The Killer App: Service Plan Finder (Making Mission-Critical Information Available)
    • Success Factors
    • Details About the Service Plan Finder
    • Summary
    • Putting It to Use: Practical Tips for Your Application
  6. Research Request Form: Wayne State University
    • Overview
    • The Killer App: Research Request Form
    • Success Factors
    • Details About the Research Request Form
    • Summary
    • Putting It to Use: Practical Tips for Your Application
  7. IT Project Search: Eastman Chemical Company
    • Overview
    • About Eastman Chemical Company
    • The Killer App: IT Project Search (Integrating Separate Applications Into One Access Point)
    • Success Factors
    • Details About IT Project Search
    • Summary
    • Putting It to Use: Practical Tips for Your Application
  8. Maximizing Content Distribution: Parsons Brinckerhoff (PB)
    • Overview
    • About Parsons Brinckerhoff
    • Summary of The Killer Apps
    • New Hire Orientation Online Classroom Formalizes the Orientation Program
    • My Training and Certification History Makes Employee Information Available
    • My Profile Lets Employees Advertise Themselves
    • Summary
    • Putting It to Use: Practical Tips for Your Application
  9. Who's who (Employee Directory) and What time is it? (World Clock): SWIFT
    • Overview
    • About Swift
    • The Killer AppS: Employee Directory and World Clock
    • Success Factors
    • Details About the Employee Directory and World Clock
    • Summary
    • Putting It to Use: Practical Tips for Your Application
  10. Workforce Directory: SEMATECH
    • Overview
    • About SEMATECH
    • Success Factors
    • Details About The Killer App: Workforce Directory
    • Summary
    • Putting It to Use: Practical Tips for Your Application
  11. People & Places Online Directory: The Church Pension Group
    • Overview
    • About The Church Pension Group
    • The Killer App: People & Places (Online Directory Search)
    • Success Factors
    • Details About People & Places online Directory
    • Summary
    • Putting It to Use: Practical Tips for Your Application
  12. Integer State (online learning management tool): The Integer Group
    • Overview
    • About The Integer Group
    • The Killer App: Integer State
    • Success Factors
    • Details About Integer State
    • Integer State Evolves
    • Summary
    • Putting It to Use: Practical Tips for Your Application
  13. Empowering Employees to Make a Difference: New Century Financial Corporation
    • Overview
    • About New Century Financial Corporation
    • The Killer Apps: Innovation Suggestion Box and Content Management System
    • Success Factors
    • The Homepage: A Well-Organized Gateway to Killer Apps
    • Innovation Suggestion Box Creates a Company Brain Trust
    • Employees Create Intranet Content with Content Management System
    • Summary
    • Putting It to Use: Practical Tips for Your Application
  14. CEO Blog: Barnes & Noble
    • Overview
    • About Barnes & Noble
    • The Killer App: CEO BLOG (Helping to Build Community)
    • Success Factors
    • Details About The CEO Blog—Bookselling Matters from Steve
    • Summary
    • Putting It to Use: Practical Tips for Your Application
  15. Discussion Forum: Unit 4 Agresso
    • Overview
    • About Unit 4 Agresso
    • The Killer App: Discussion Forum
    • Success Factors
    • Details About The Discussion Forum
    • Summary
    • Putting It to Use: Practical Tips for Your Application
  16. News and Announcements: Credit Suisse Group
    • Overview
    • About Credit Suisse Group
    • The Killer App: News and Announcements
    • Success Factors
    • Details About News and Announcements
    • Summary
    • Putting It to Use: Practical Tips for Your Application
  17. Staff Noticeboard (Classified Ads and Forum): Allianz Australia
    • Overview
    • About Allianz
    • The Killer App: Staff Noticeboard (Online Classified Ads and Forum)
    • Success Factors
    • Details About Staff Noticeboard
    • Summary
    • Putting It to Use: Practical Tips for Your Application
  18. Multiple Apps Pack a Punch: EPCOR Utilities, Inc.
    • Overview
    • About EPCOR Utilities, Inc.
    • Summary of The Killer Apps
    • Homepage
    • Job Listings Develops Talent and is the #1 Killer App
    • Classified Ads are Hugely Popular
    • People Search is Simple and Always Available
    • System Status Tells Employees Which Applications are Working, Which are Not, and When Down Systems Will Resume Operations
    • Corporate Calendar Displays Corporate-wide Events
    • Employee Forums Provide an Outlet to Discuss Corporate Subjects and Get answers to questions
    • Skill Development is Easier with Online Training Registration
    • EPCORBay Auction Supports Epcor's Charitable Giving
    • Summary
    • Putting It to Use: Practical Tips for Your Application

Who Should Read This Report?

Anybody who is responsible for the design, implementation, or strategy of intranets.

Conducting similar usability research yourself to collect comparative design lessons from a large number of intranets would cost a fortune, if you could ever get enough companies to let you in the door. Realistically, reading this report is the only way you will find out how users actually use a wide range of intranet design alternatives.

Download Report (PDF file, 105 pages) 105 pages PDF format: download your copy right now (from eSellerate)
Single-user license: $148
Site license: $318 (allows you to place on your intranet and make unlimited copies within your company)
                        
  
See also Complete Report Series
This report is one of the 10 parts of the

CD-ROM with full set of Intranet Usability Guidelines reportsCollected Intranet Usability Guidelines

Get a CD-ROM with the complete set with all 614 guidelines for

  • $698 single-user
  • $1,498 site license
(save 53% compared to buying the reports individually)

See Also: Related Reports
Intranet Information Architecture (IA)
Analysis of 56 companies' IA.

Intranet Portals: Report from the Trenches

Intranet Design Annual: Year's 10 Best Intranets presents case studies of intranet designs with great usability to allow intranet designers to learn from each other.

Sector-Specific Intranets:
> Financial Services
> Technology Companies
> Manufacturing Industry
> Retail Sector
> Knowledge-Intensive
> Government Agencies

Frequently Asked Question: Alternative Payments
If you do not want to buy online, we accept other forms of payment:
  • Check
  • Bank transfer
  • Purchase orders
  • Faxed or mailed credit cards

We can also send you a paper invoice if your company requires that.

Frequently Asked Question: File Format
The report is a standard PDF file, formatted to print on both 8.5x11 and A4 paper. Any recent version of the Acrobat Reader will suffice to read or print the file. No special software is needed. The file is not copy-protected: we trust you to buy a site license if you are going to have multiple people read the report.


NN/g Contact Information

Copyright © 1998-2009 Nielsen Norman Group.  All Rights Reserved