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Nielsen Norman Group Report:

Usability of Intranet Portals
List of Case Studies


Case Studies

The following 67 companies, government agencies, and non-profit organizations contributed to the report on Usability of Intranet Portals:

  • ABB
  • Ahold
  • Air France–KLM
  • ANZ *
  • BEKK Consulting
  • Boeing
  • British Red Cross *
  • Build-A-Bear Workshop
  • Burke Consortium
  • Chevron Human Resources *
  • Cisco Systems *
  • City of Austin Fire Department *
  • City of New York
  • Cognos
  • Credit Suisse Financial Services
  • The Defense Finance and Accounting Service (DFAS)
  • Dell, Inc.
  • Duke Energy *
  • Edens & Avant
  • EMBARQ
  • Embry-Riddle Aeronautical University
  • Erste Group Bank AG
  • Eversheds
  • EZ-Filing, Inc. *
  • IBM
  • Idaho National Laboratory
  • FIGG Engineering Group
  • Fujitsu Siemens Computers
  • Goodwin Procter, LLP *
  • Government of British Columbia Public Service Initiative *
  • HarperCollins
  • HP Europe
  • Huntington Bank *
  • Immaculata University *
  • Kadant Johnson Inc. *
  • KPMG UK
  • Kaiser Permanente
  • La Roche Ltd
  • LM Glasfiber A/S
  • Local PI and Riding and Sons Investigations *
  • Mars Symbioscience
  • New Century Financial Corp.
  • North Shore-LIJ Health System *
  • Northland Regional Council
  • Ohio State University Medical Center (OSUMC) *
  • Pam Golding Properties
  • PeaceHealth
  • Pearson Australia Group *
  • Piper Jaffray & Co.
  • Point Loma Nazarene University
  • Portland Public Schools
  • RICS
  • Saint Elizabeth Health Care *
  • SanDisk Corporation
  • SAP AG
  • South African Breweries (SAB) *
  • Sprint
  • Strategic Logistical Alliance (SLA)
  • Towers Perrin
  • University of California, Irvine
  • Vale Soluções em Energia (VSE) *
  • Vattenfall
  • Verizon
  • Vertex, Inc.
  • Wachovia
  • Weber Associates
  • Windana: Drug and Alcohol Recovery
* indicates new to the 4th edition


Download Report (PDF file, 343 pages)   Download Report (from eSellerate): 343 pages PDF format
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See Also: Related Reports
User Research and Intranet Design Guidelines
For this series of 10 reports, we tested 27 intranets. These other reports do not specifically focus on portals but cover intranet design in general, including many portals issues.

Intranet Information Architecture (IA)
Analysis of 56 companies' IA

Intranet Design Annual:
> This Year's 10 Best Intranets

Sector-Specific Intranets:
> Financial Services
> Technology Companies
> Manufacturing Industry
> Retail Sector
> Knowledge-Intensive
> Government Agencies

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