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Nielsen Norman Group Report:

Usability of Intranet Portals
List of Case Studies


Case Studies

The following 48 companies, government agencies, and non-profit organizations contributed to the report on Usability of Intranet Portals:

  • ABB
  • Ahold
  • Air France–KLM*
  • BEKK Consulting
  • Boeing
  • Build-A-Bear Workshop*
  • Burke Consortium
  • City of New York
  • Cognos
  • Credit Suisse Financial Services
  • The Defense Finance and Accounting Service (DFAS)
  • Dell, Inc.*
  • Edens & Avant*
  • EMBARQ*
  • Embry-Riddle Aeronautical University*
  • Erste Group Bank AG*
  • Eversheds
  • IBM*
  • Idaho National Laboratory*
  • FIGG Engineering Group
  • Fujitsu Siemens Computers
  • HarperCollins
  • HP Europe
  • KPMG UK
  • Kaiser Permanente*
  • La Roche Ltd
  • LM Glasfiber A/S*
  • Mars Symbioscience*
  • New Century Financial Corp.
  • Northland Regional Council*
  • Pam Golding Properties*
  • PeaceHealth*
  • Piper Jaffray & Co.*
  • Point Loma Nazarene University*
  • Portland Public Schools
  • RICS
  • SAP AG*
  • SanDisk Corporation*
  • Sprint
  • Strategic Logistical Alliance (SLA)*
  • Towers Perrin
  • University of California, Irvine*
  • Vattenfall
  • Verizon
  • Vertex, Inc.*
  • Wachovia
  • Weber Associates
  • Windana: Drug and Alcohol Recovery*
* indicates new to the 3rd edition


Download Report (PDF file, 343 pages)   Download Report (from eSellerate): 343 pages PDF format
$348 for the report with a single-user license.
$698 for a site license to make copies and place on your intranet.
                        
  
See Also: Related Reports
User Research and Intranet Design Guidelines
For this series of 10 reports, we tested 27 intranets. These other reports do not specifically focus on portals but cover intranet design in general, including many portals issues.

Intranet Information Architecture (IA)
Analysis of 56 companies' IA

Intranet Design Annual:
> This Year's 10 Best Intranets

Sector-Specific Intranets:
> Financial Services
> Technology Companies
> Manufacturing Industry
> Retail Sector
> Knowledge-Intensive
> Government Agencies

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