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41 pages PDF format
Download Report (from eSellerate)
$79 for a single report (that's 34 cents per tip!)
$169 for a site license with right to make copies within your organization and to place on your intranet.
(No shipping/handling fees will be added: it's an immediate download directly from the server.)
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Summary
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This report describes a number of tips and tricks learned during many years of practical usability testing. Most of these tips were discovered the hard way: By making mistakes that test participants, mentors or observers have politely told us about. Other tips have come from watching usability professionals or hearing them talk about their testing practices.
The main criteria for including a tip in this collection are:
- The tip is not included in any of the main
textbooks.
- The tip is included and it is important, but experience shows that it is often disregarded by usability professionals.
Some of the tips explicitly refer to websites. However, almost all of the tips apply equally well for testing software or consumer electronics.
See sample page.
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Table of Contents
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41-page report.
- Foreword
- Introduction
- General Attitudes: 24 tips
- The Politics of Usability
- The Ethics of Usability Testing
- Finding Good Test Participants: 19 tips
- Re-using Test Participants
- Making Sure that Test Participants Show
Up: 8 tips
- Selecting Good Test Tasks and Scenarios: 9
tips
- How To Actually Perform Tests: 29 tips
- Planning and Preparation
- Running the Test
- Debriefing
- Communicating Test Results: 8 tips
- Reporting Test Results: 32 tips
- Process
- Report Format
- Individual Comments
- How To Test on a Minimal Budget: 10 tips
- Testing with Experienced Users: 20 tips
- Hiring a Usability Professional: 48 tips
- General Principles
- Attitudes
- General Knowledge about Usability
- Usability Experience
- Specific Knowledge about Usability
- Specific Knowledge about Design
- Specific Knowledge about Usability
Testing
- Communication Skills
- International Usability Testing: 14 tips
- Assessing the Quality of a Usability Test
Firm: 9 tips
- References
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Who Should Read This Report?
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- Usability specialists who want to improve
their skills at conducting user testing.
- Managers who want to hire usability specialists should read the special section with 48 tips on how to hire.
Methodology improvements can bring huge gains for a relatively small effort. Let's say that one of the tips results in making your user tests 1% more effective. In an organization with ten usability professionals, a 1% improvement corresponds to more than twenty person-days per year - the same as hiring an external contractor for a month.
This report costs 34 cents per tip; if there is even one tip that's new to you and which helps you improve your process, you will have gained many times the price of all the tips.
Our only plea is that you help us continue publishing low-price reports by buying a site license if you will have more than one person read the report. If you only need it for yourself, then that's obviously what the single-user license is for. If somebody "gives" you a copy, then please buy a download anyway to keep prices down in the future.
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Download Report (from eSellerate) $79 for the PDF file (41 pages) with a single-user license
$169 for site license allowing you to make
copies within your organization |
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 Alternative Payments |
If you do not want to buy online, we accept other forms of payment:
- Check
- Bank transfer
- Purchase orders
- Faxed or mailed credit cards
We can also send you a paper invoice if your company requires that.
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| File Format |
| The report is a standard PDF file, formatted to print on both 8.5x11 and A4 paper. Any recent version of the Acrobat Reader will suffice to print the file. No special software is needed. The file is not copy-protected: we trust you to buy a site license if you are going to have multiple people read the report. |
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| Workshop |
| Our experienced usability experts will teach your team user testing by taking them through a complete test of your own design, fine-tune your test methodology, and mentor your facilitation skills:
Hands-On Learning-by-Doing Workshop on User Testing
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