Course Curriculum

6 Sections
00

Introduction

2 Lessons 10 min
  • Course Overview & Downloads 3 min
  • Hiring Must Be Your Top Priority 7 min

Resources Provided

  • 0.1_CheatSheet_Hiring-UX-Talent (PDF)
01

Preparing to Hire

5 Lessons 55 min
  • You're Always Preparing to Hire 6 min
  • Build Your Talent Bench 7 min
  • Analyze Job Requirements 7 min
  • Identify Skill Gaps 3 min
  • Write Job Postings 12 min

Practice Activities

  • Critique a Job Posting 20 min

Resources Provided

  • 1.2_Template_Coffee-Chat-Message (PDF)
  • 1.3_Template_UX Design-Competencies (Microsoft Excel)
  • 1.3_InterviewGuide_Critical-Incident-Technique (PDF)
  • 1.4_Template_Skill-Mapping (Microsoft Excel)
  • 1.5_Template_Job-Posting (PDF)
02

Screening Applicants

4 Lessons 56 min
  • Four Priorities While Screening 8 min
  • Use Rubrics to Evaluate Applicants 8 min
  • Demo: Evaluate 2 Resumés With Me Using a Rubric 13 min
  • Tracking Candidates in Your Hiring Process 8 min

Practice Activities

  • Evaluate Applicant Resumés 19 min

Resources Provided

  • 2.2_Template_Resumé-Rubric_Excel (Microsoft Excel)
  • 2.2_Template_Resumé-Rubric_GoogleSheets (Google Sheets)
  • 2.5_Template_Candidate-Tracker_Excel (Microsoft Excel)
  • 2.5_Template_Candidate-Tracker_GoogleSheets (Google Sheets)
03

Methods for Assessing Candidates

5 Lessons 67 min
  • Choose Work Sample Assessments Carefully 12 min
  • Evaluating UX Portfolios 9 min
  • Demo: Evaluate 2 Portfolios With Me Using a Rubric 16 min
  • Leveraging Candidate Presentations 9 min
  • Don’t Forbid Candidates from Using AI — Allow and Encourage It 3 min

Practice Activities

  • Craft a Generative Al Assessment 18 min

Resources Provided

  • 3.1_Template_Hiring-Process (PDF)
  • 3.2_Template_Portfolio-Rubric_Excel (Microsoft Excel)
  • 3.2_Template_Portfolio-Rubric_GoogleSheets (Google Sheets)
  • 3.4_Template_Presentation-Rubric_Excel (Microsoft Excel)
  • 3.4_Template_Presentation-Rubric_GoogleSheets (Google Sheets)
  • 3.4_Template_Candidate-Presentation-Instructions (PDF)
  • 3.5_Template_AI-Assessment-Rubric_Excel (Microsoft Excel)
  • 3.5_Template_AI-Assessment-Rubric_GoogleSheets (Google Sheets)
  • 3.5_Template_Candidate-AI-Instructions (PDF)
04

Conducting Job Interviews

7 Lessons 110 min
  • Plan Job Interviews 11 min
  • Never Conduct Unstructured Job Interviews 9 min
  • How to Create Job Interview Guides 9 min
  • Use Past Behavioral Interview Questions 7 min
  • Use Situational Interview Questions 6 min
  • Demo: Interview 2 Candidates Using an Interview Guide 42 min
  • Offering a Job Opportunity 10 min

Practice Activities

  • Take Notes and Score Candidate Answers 16 min

Resources Provided

  • 4.3_Template_Interview-Guide-Simple_Excel (Microsoft Excel)
  • 4.3_Template_Interview-Guide-Simple_GoogleSheets (Google Sheets)
  • 4.3_Template_Interview-Guide_Excel (Microsoft Excel)
  • 4.3_Template_Interview-Guide_GoogleSheets (Google Sheets)
  • 4.6_Demo_Interview_Guide_GoogleSheets (Google Sheets)
  • 4.8_Template_Job-Offer-and-Decline-Communication (PDF)
05

Conclusion

1 Lesson 3 min
  • Final Thoughts 3 min

Learning Outcomes

  • Proactively prepare for and conduct a UX hiring process that aligns with your team’s current and future needs
  • Define and communicate role expectations clearly and inclusively
  • Design and implement evidence-based screening methods
  • Administer fair and job-relevant assessments that highlight candidate capabilities
  • Use structured interviews to evaluate candidates more effectively

Course Preview

 to watch NN/g videos

Tools Used in This Course

This course requires access to either Microsoft Office (highly recommended) or Google Workspace.

Miro is also used for a course activity and a course download. Other resources can be accessed through a standard PDF reader.

Access to these tools is not provided through course purchase.

Turn Problems Into Solutions

Create systems that prepare for and identify UX hires

  • Design robust plans for hiring, before a role opens
  • Develop a talent bench through networking, referrals, and coffee chats
  • Evaluate current teams and past incidents to design accurate role requirements

Create assessments that identify strong candidates

  • Avoid all the common pitfalls of the hiring process
  • Assess candidates inclusively utilizing structured scoring systems and banding
  • Design low-stress structured assessments tailored to the role

Interview candidates to reveal accurate insights

  • Write standardized interview guides for a fair interview process
  • Avoid common, but unhelpful practices like unstructured interviews
  • Assess scores quickly for faster job offers

What People Are Saying

  • I found this course helpful because it offered practical templates and showed how they are grounded in data and evidence-based practices.

    Alexandra Traverse
    UX Mentor, Beta Participant

  • This was a great course. It was useful and immediately actionable.

    Jeff Townsend
    Senior UX Designer, Beta Participant

Frequently Asked Questions

How long will I have access to this course?
Once purchased, your access will never expire. This ensures you can learn at your own pace and return to review content as often as you'd like, whenever you need.
Will I get personalized instructor feedback on course activities?
No, personalized feedback is not provided for activities completed during the course. Most courses provide answer keys to activities that help learners reflect on their progress and understanding of course materials and examples.
What content can I download?
You can download a variety of resources provided with each course, including templates, how-to guides, cheat sheets, posters, reading lists, and more. Video lessons provided in all courses will not be available for download.
Can I access this course offline or on a mobile device?
Offline access isn't available yet, although we plan to add it. Most courses offer downloadable resources for offline reference.

For the best experience, mobile devices are not recommended.
Is this course eligible for the NNGroup UX Certification Program?
Unfortunately, self-paced courses do not count toward UX Certification. However, learners who complete the final exam will receive a “Recognition of Completion” to demonstrate their achievement.

See our Live Online courses for options that count toward UX Certification.
What can I share with my employer to show I’ve completed the training?
Upon completing a course’s final assessment, you will receive a “Recognition of Completion” showcasing your dedication to learning the topic. This document can be shared with your employer or professional network to demonstrate your new skills and commitment to professional development.