Handoff willingness, flexibility, proactivity, emotional responsiveness, and transparency help you build trustworthy AI chatbots that guide users well.
Georgia Kenderova
Research Assistant
Georgia is a Qualitative Research Assistant with Nielsen Norman Group, based in Seattle, WA. She holds a B.A. in Computer Science and Media Studies from Pomona College and an M.S. in Human Centered Design and Engineering (HCDE) from the University of Washington (UW). Georgia is currently pursuing her Ph.D. in HCDE at UW, studying how we can leverage narrative games to support youth mental health.
She has previously done research at the intersection of personal informatics and health, as well as online health communities and mental health. Georgia also has experience as a teaching assistant and has mentored both undergraduate and graduate students at the University of Washington.
More about Georgia
More about Georgia
Education
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M.S. Human Centered Design and Engineering
University of Washington -
B.A. Computer Science and Media Studies
Pomona College