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Summary |
This report reviews the designs and usability of ten intranets that were chosen from a much larger number of nominated designs. The report is richly illustrated with 72 screenshots, giving readers the unique opportunity to see good intranet designs that are usually hidden behind a firewall.
The ten featured intranets are:
Most of the intranets represent huge companies or government agencies with large amounts of documents and mission-critical applications such as sales force automation. But it is interesting to note that some of the winning designs represent small companies or non-profits, proving that great intranet usability can be found in a wide variety of places. A large budget will certainly do some good, but the best intranets come from a focus on simplicity, iterative design, and willingness to let the design be driven by users' needs. The bulk of the report consists of detailed case studies of each of the ten winning intranet designs, including discussions of the main problems they faced, how these problems were overcome in the redesign process, and how the new design compared with the previous design. On average, intranet use increased by 98% after the release of the designs analyzed in this report, so these designers definitely did their jobs right.
> Read Jakob Nielsen's Alertbox: main trends in this design annual |
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Best Practices |
Some of the key areas for which best practices are presented in the report are:
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Table of Contents |
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How Can We Sell This Report So Cheaply? |
Most other consulting companies and analysts would charge a thousand dollars or more for a report like this. A mid-sized company could increase employee productivity by tens of thousands of dollars if its intranet benefited from even a single good idea from this report. Big companies stand to gain hundreds of thousands. Despite investing half a year's effort and the work of several of the world's most experienced usability professionals in the project, we are selling the report at a dramatically lower price than other companies who put much less work into their reports. Why?
Our only plea is that you help us continue publishing low-price reports by buying a site license if you have colleagues who will read the report. If you only need it for yourself, then that's obviously what the single-user license is for. If somebody "gives" you a copy, then please buy a download anyway to keep prices down in the future. |
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Who Should Read This Report? |
Anybody in charge of an intranet or its design.
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 Related Reports |
| Newer Design Annual: > This Year Each design annual has ten completely different case studies containing additional lessons and best practices. Sector-Specific Intranets:
Intranet Portals
Intranet Information Architecture (IA)
User Research and Intranet Design Guidelines
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| Alternative Payments |
If you do not want to buy online, we accept other forms of payment:
We can also send you a paper invoice if your company requires that. |
| File Format |
| The report is a standard PDF file, formatted to print on both 8.5x11 and A4 paper. Any recent version of the Acrobat Reader will suffice to read or print the file. No special software is needed. The file is not copy-protected: we trust you to buy a site license if you are going to have several people read the report. |
| Tutorial |
| Full-day tutorial on intranet usability:
> in-house seminar for your intranet team We can conduct a usability review of your intranet. |
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 Jakob Nielsen (in yellow shirt) presented the award for best intranet of 2001 to silverorange of Canada at the User Experience 2001/2002 conference in Washington, DC, November 2001. |