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433 pages PDF format
Download Report (from eSellerate)
$248 for a single report,
$488 for the report and a site license to make copies within your organization and place on your own intranet.
(No shipping/handling fees will be added: it's an immediate download directly from the server.)
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Summary
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This report reviews the designs and usability of ten intranets that were chosen from a much larger number of nominated designs. The report is richly illustrated with 198 full-color screenshots, giving readers the unique opportunity to see good intranet designs that are usually hidden behind a firewall.
The 10 winning intranets are:
- AMP Limited (Australia), a wealth management company
- Bennett Jones LLP (Canada), one of Canada's largest law firms
- Bouygues Telecom (France), a telecom, mobile, fixed, TV, and Internet communications services company
- Credit Suisse AG (Switzerland), a global financial services company
- Duke Energy (US), an electrical power holding company
- Habitat for Humanity International (US), a non-profit, non-denominational Christian housing ministry
- Heineken International (The Netherlands), a leading brewer and owner and manager of a portfolio of beer brands
- KT (Republic of Korea), an information, communications, and technology company
- Mota-Engil Engenharia e Construção, S.A. (Portugal), a leading construction enterprise
- Verizon Communications (US), a provider of wired and wireless broadband and communications services to US consumers, as well as of global business networking, data, and managed solutions to enterprises worldwide
These intranets represent big companies (average size: 37,900 employees) with large amounts of documents and mission-critical applications such as sales force support. But most of the lessons from these winning designs apply to smaller companies as well.
The bulk of the report consists of detailed case studies of each of the ten winning intranet designs, including discussions of the main problems they faced, how these problems were overcome in the redesign process, and how the new design compared with the previous design.
> Read Jakob Nielsen's Alertbox: main trends in this design annual
> 2011 Intranet Design Awards: Learn more about the winning teams
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Best Practices
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Some of the key areas for which best practices are presented in the report are:
- Mobile intranets (including iPhone apps for intranet access)
- Knowledge management
- Innovation management
- Company and industry news
- Editorial control of the intranet homepage
- Curating content across the intranet
- Keeping the intranet up-to-date
- CEO blogging
- Employee and department weblogs
- Consistent navigation
- Page templates and consistent page layout
- Multimedia and video on intranets
- Data visualization
- Web 2.0 features on intranets ("Enterprise 2.0")
- User/Employee-contributed content
- Commenting features
- Increasing the level of employee participation: reward features
- Ratings and feedback systems
- Mega-menus for intranet navigation
- Search
- Development process for intranet redesigns
- Web analytics for intranets
- Intranet branding
- Promoting new intranet features
- Staff directory and employee profile pages
- Expertise finders (locating coworkers with specific knowledge)
- Corporate calendars
- Personalization
- Customization
- Governance
- Change management
- Working with external design agencies
- Staffing of intranet teams; where they report in the organization
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Table of Contents
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433-page report with 218 screenshots
- Executive Summary
- Smaller Companies Get Better Intranets
- Mobile Intranets
- Knowledge Management
- Continued Trends
- ROI
- Overview of the Winners
- Common Themes Among the Winners
- More Mobile
- Taking Cues from the Web
- Mega-Menu Navigation
- Drag and Drop
- Predictive Text
- Faceted Search
- The Participatory Intranet: Sharing Ideas and Maximizing Knowledge
- Sharing Information
- Joining the Discussion
- What's the Big Idea?
- Recognizing Participation
- Power in Numbers
- Ratings, comments, views, actions
- Group Input
- What's Everybody Else Up To?
- Making Content Stronger
- MultiMedia To Educate and Inform
- AMP Limited
- Summary
- Treating Employees as Customers
- Defining Site Structure Through User Engagement
- Encouraging Two-Way Communication
- Improving Search
- Background
- Using Research to Inform Decisions
- Intranet Team
- Governance
- Evolving Governance to Ensure Success
- Ownership
- Users
- URL and Access
- Design Process and Usability Work
- Design Approach
- Methodology
- Uncovering Critical Tasks
- User Personas and Supported Tasks
- Drawing on Outside Expertise
- Timeline
- Content and Content Contributors
- A System Based on Trust
- User Feedback as a Guiding Hand
- Technology
- Mobile
- Mobile-Specific Usability
- Search
- Building a Great Search Experience
- Refining Search Results
- Results and ROI
- Lessons Learned
- Bennett Jones LLP
- Summary
- Background
- Timeline
- Intranet Team
- Governance
- Users
- URL and Access
- Design Process and Usability Work
- Project Goals
- A Custom Approach
- Partnering with Outside Agencies
- Usability Activities
- Features for Work
- Content and Content Contributors
- KM Content and Knowledge Bank
- KM Content Management
- Parsing the Contributions
- DMS-KM and Knowledge Bank Admin
- Administrative Content
- Technology
- Mobile
- Search
- Ask Ben
- Knowledge Bank Search
- Results and ROI
- Other Measures of Success
- Lessons Learned
- Bouygues Telecom
- Summary
- Background
- Timeline
- Intranet Team
- Governance
- Users
- URL and Access
- Design Process and Usability Work
- Project Goals
- Deciding Which Actions to Take
- Working with Outside Agencies
- Microsoft Consulting Services
- Facing Challenges
- Content and Content Contributors
- Improving the System
- Wooby COM CMS
- Technology
- Mobile
- Search
- Recommending Intranet and Internet Sites
- Recommending a SharePoint Site
- Indexing
- Recommended Results
- Displaying Results
- Results and ROI
- "A Remarkable Project"
- Measuring Success Through User Engagement
- ROI
- Lessons Learned
- Credit Suisse AG
- Summary
- Intranet Team
- Governance
- Users
- URL and Access
- Design Process and Usability Work
- Timeline
- Challenges
- Strategic Goals
- Working with Agencies
- Usability Activities
- Learning from the Results
- Content and Content Contributors
- Content Management
- Decentralized Authoring
- Supporting Content Publishers
- Technology
- Mobile
- Search
- Results and ROI
- Lessons Learned
- Duke Energy
- Summary
- Background
- Evolution
- Navigating Challenges: Working with SharePoint
- Accommodating Content Management
- Timing the Release
- Timeline
- Intranet Team
- Governance
- Ownership
- Ownership Over Time
- Users
- URL and Access
- Design Process and Usability Work
- Project Goals
- Redesign Over Time
- Gathering Data to Inform Design
- Rolling Out New Features Through a Pilot Program: My Sites
- Content and Content Contributors
- Transferring the Content
- Training
- Keeping Content Fresh
- Maintaining Consistency Over Time
- Technology
- Search
- Results and ROI
- Lessons Learned
- Habitat for Humanity International (HFHI)
- Summary
- Background
- Evolving Over Time
- My.Habitat (1.0)
- Solving the Navigation Problem
- Separating Content Ownership from Browsing Options
- Testing the New Navigation Scheme
- Timeline
- Intranet Team
- Governance
- Users
- URL and Access
- Design and Usability
- The Agency as Collaborative Partner
- "Solution Design": Defining Scope Through Consensus
- Learning Through User Testing
- Gathering Feedback
- Content and Content Management
- Establishing Responsibility
- Publishers
- Publishing Roles
- Open Feedback
- Ensuring Quality
- Collaborating with Team Sites
- Solving Problems
- Search
- Measuring Success
- Lessons Learned and Best Practices
- Heineken International
- Summary
- Background
- Helping Users Be More Efficient
- Communicating from the Bottom Up
- Communicating Outside the Organization
- Intranet Team
- Governance
- Users
- URL and Access
- Design Process and Usability Work
- Listening to Users
- Working with Agencies
- Timeline
- Content and Content Contributors
- Workflow: One Size Does Not Fit All
- Approval Chain-of-Command
- Adhering to Standards
- Technology
- Search
- Results and ROI
- Measure Results Because You Can Finally Measure Results
- Measurable Results: User Satisfaction
- Lessons Learned
- KT
- Summary
- Background
- Merging Companies and Fostering Collaboration
- Toward a More Collaborative Enterprise
- Understanding User Needs
- Eternal Beta
- Facing Challenges
- Timeline
- Intranet Team
- Governance
- Users
- URL and Access
- Design Process and Usability Work
- Mandate: Create Efficiencies
- Working with Agencies
- Content and Content Contributors
- Addressing a Need
- Managing Content Types
- Setting Standards
- Technology
- Mobile
- Serving Specific Functions
- The Technology of the Mobile Experience
- Getting Through the Firewall
- Device Support
- Search
- Results and ROI
- Lessons Learned and Best Practices
- Mota-Engil Engenharia e Construção, S.A.
- Summary
- Background
- Putting Innovation First
- Listening to Users to Define Requirements
- Aspects of the Innovation Lifecycle
- Timeline
- Intranet Team
- Governance
- Ownership
- Users
- URL and Access
- Design Process and Usability Work
- Project Goals
- Deciding on an Approach
- Facing Challenges
- Choosing an Agency Partner
- Gathering Requirements: In Stages
- Iterative Design: Keeping the Users Involved
- Providing a Mechanism for Feedback
- Using Enterprise 2.0 for Innovation
- Content and Content Contributors
- Measuring Contributions by Ideas Rather than Users
- On-Boarding with Purpose
- Technology
- Search
- Results and ROI
- Success Depends on How You Define It
- Success by the Numbers
- Lessons Learned
- Verizon Communications
- Summary
- Background
- Timeline
- Governance
- Users
- URL and Access
- Design Process and Usability Work
- Project Goals
- Challenges
- Deciding What to Change
- Defining a Process
- Enterprise Homepage
- Content and Content Contributors
- Retiring an Obsolete System
- Content Contributors
- Reviewers
- Standards and Guidelines
- Providing Feedback
- Training Content Contributors
- Technology
- Mobile
- Search
- Results and ROI
- Measuring Success Through Usage
- Validating Success with User Feedback
- Success by the Numbers
- Lessons Learned
- Recommendations for the Intranet Design Process
- Watch People Work
- Conduct Usability Evaluations
- Understand the Technology
- Personalize After You Create the Infrastructure
- Help Content Contributors Succeed
- Consider Accessibility
- Measure ROI
- Intranets Not Selected: Common Issues
- Selection Criteria and Process
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How Can We Sell This Report So Cheaply?
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Most other consulting companies and analysts would charge a thousand dollars or more for a report like this. A mid-sized company could increase employee productivity by tens of thousands of dollars if its intranet benefited from even a single good idea from this report. Big companies stand to gain millions.
Despite investing half a year's effort and the work of several of the world's most experienced usability professionals in the project, we can sell the report at a dramatically lower price than other companies who put much less work into their reports, because we distribute it over the Web, with a much leaner cost structure than having an army of salespeople to schmooze you.
Our only plea is that you help us continue publishing low-price reports by buying a site license if you have colleagues who will read the report. If you only need it for yourself, then that's obviously what the single-user license is for. If somebody "gives" you a copy, then please buy a download anyway to keep prices down in the future.
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Who Should Read This Report?
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Anybody in charge of an intranet or its design.
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Download Report (from eSellerate)
$248 for the PDF file (433 pages, 218 screenshots), single-user license.
$488 for a site license to make copies and place on your intranet.
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 Alternative Payments |
If you do not want to buy online, we accept other forms of payment:
- Check
- Bank transfer
- Purchase orders
- Faxed or mailed credit cards
We can also send you a paper invoice if your company requires that.
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| The PDF document is a big file because of the many illustrations (39 MB). Downloads may take as much as
3 minutes with a broadband connection.
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| File Format |
| The report is a standard PDF file, formatted to print on both 8.5x11 and A4 paper. Any recent version of the Acrobat Reader will suffice to read or print the file. No special software is needed. The file is not copy-protected: we trust you to buy a site license if you are going to have several people read the report.
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