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473 pages PDF format
Download Report (from eSellerate)
$224 for a single report,
$448 for the report and a site license to make copies within your organization and place on your own intranet.
(No shipping/handling fees will be added: it's an immediate download directly from the server.)
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Summary
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This report reviews the designs and usability of ten intranets that were chosen from a much larger number of nominated designs. The report is richly illustrated with 241 full-color screenshots, giving readers the unique opportunity to see good intranet designs that are usually hidden behind a firewall.
The 10 winning intranets are:
- Altran, a large engineering and innovation consultancy (France)
- Advanced Micro Devices (AMD), a developer of computer and graphics processors (USA)
- BASF SE, the world’s leading chemical manufacturing company (Germany)
- COWI Group A/S, a consulting group focusing on engineering, environmental science, and economics (Denmark)
- Deloitte Touche Tohmatsu (DTT), a global professional services network providing audit, tax, consulting, and financial advisory services (a Global member organization)
- Environmental Resources Management (ERM), one of the world's leading providers of environmental consulting services (Global)
- HSBC Bank Brazil (Brazil)
- Kaupthing Bank (Iceland)
- L.L.Bean, a vendor of apparel and outdoor equipment (USA)
- McKesson Corporation, a large provider of pharmaceuticals, medical supplies, and health care information technologies (USA)
These intranets represent big companies with large amounts of documents and mission-critical applications such as sales force support. But most of the lessons from these winning designs apply to smaller companies as well.
The bulk of the report consists of detailed case studies of each of the ten winning intranet designs, including discussions of the main problems they faced, how these problems were overcome in the redesign process, and how the new design compared with the previous design.
> Read Jakob Nielsen's Alertbox: main trends in this design annual
> See sample chapter as thumbnails
> 2009 Intranet Design Awards: Learn more about the winning teams
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Best Practices
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Some of the key areas for which best practices are presented in the report are:
- Company and industry news
- Integrating internal and external information sources
- Editorial control of the intranet homepage
- Keeping the intranet up-to-date
- CEO blogging
- Employee and department weblogs
- Onboarding of new employees
- Consistent navigation
- Multilingual intranets; supporting international employees
- Multimedia and video on intranets
- Data visualization
- Web 2.0 features on intranets
- Community
- Polls
- Collaboration tools and discussion boards
- Internal wikis
- Employee self service
- Search
- Governance
- Development process for intranet redesigns
- Web analytics for intranets
- Staffing of intranet teams; where they report in the organization
- Updating and maintaining standards and guidelines for intranet design
- Intranet branding
- Promoting new intranet features
- Staff directory and employee profile pages
- Corporate calendars
- Personalization
- Customization
- Alerts
- Working with external design agencies
- Intranet budgets and staffing
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Table of Contents
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473-page report with 241 screenshots
- Executive Summary
- Bigger Intranet Budgets
- Strategic Intranets
- Collaboration Features
- Personalization and Customization
- Technology Platform: Unificaton
- Usability Growth
- Overview of the Winners
- Common Themes Among the Winners
- Web 2.0: Community and Social
- Traits of a Good CEO or Management Blog
- How the intranets got started
- Teams and Leaders
- Altran
- Summary
- Homepage Features
- Picture of the Day
- User Research
- Background
- Intranet Team
- Governance
- Outsourcing the Design
- Goals and Constraints
- Timeline
- Users
- User Tasks
- Planning for the Future
- Design Process and Usability Activities
- Monitoring Changes
- Tracking Monthly Indicators
- Focusing on Fundamentals
- URL and Access
- Technology
- Search
- Content Management
- Adding a New Content Type
- Enforcing Standards
- Design Standards
- Mobile
- Features
- Lessons Learned
- Results / ROI
- Advanced Micro Devices (AMD)
- Summary
- Background
- Intranet Team
- Governance
- Working with Agencies
- Goals and Constraints
- Timeline
- Users
- User Tasks
- Design Process and Usability Activities
- Surveying Users
- Developing a Design Approach
- Testing the Prototypes
- Testing New vs. Old
- Listening to Feedback
- URL and Access
- Technology
- Search
- Tracking and Growing Search
- Using the Results
- Content Management
- Features
- Lessons Learned
- Results / ROI
- BASF SE
- Summary
- Background
- Intranet Team
- Team
- Governance
- Working with Agencies
- Goals
- Timeline
- Users
- User Tasks
- Design Process and Usability Activities
- Goals of the Redesign
- Usability Methods
- URL and Access
- Technology
- Mobile
- Search
- Content Management
- The Content Lifecycle
- Style Guide
- Content Editors
- Features
- Lessons Learned
- Results/ROI
- COWI Group A/S
- Summary
- Homepage
- News and Writing
- Information about Groups
- Finding People
- Background
- A Vision for the Portal
- Governance
- Staffing
- Intranet Team
- Staffing over Time
- Working with Agencies
- Goals and Constraints
- Timeline
- Users
- Meeting Organizational Goals
- User tasks
- Design Process and Usability Activities
- Listening to the Users: Monitoring Current Practices
- Designing for Users: Personas
- Testing Prototypes
- Making Changes
- Users Will Create Work-Arounds
- Users Reject Intermediary Pages
- Changing the Template
- URL and Access
- Technology
- Search
- Content Management
- Using Templates
- Mobile
- Features
- Collaboration Tools
- Knowledge Management
- Data Visualization
- Lessons Learned
- Results / ROI
- Deloitte Touche Tohmatsu (DTT)
- Summary
- Background
- Intranet Team
- Governance
- Managing Brand
- Staffing Over Time
- Goals and Constraints
- Putting Users First: Telling Good Stories
- Going Green
- Facilitating Collaboration
- The Challenges of Local Autonomy
- English as the Official Language
- Timeline
- Users
- User Tasks
- Top 10 Most-Visited Pages
- Design Process and Usability Activities
- Homepage Redesign
- Making Changes
- Measuring Success
- URL and Access
- Technology
- Search
- Content Management
- Features
- Lessons Learned
- Results / ROI
- High-Level Support Means Big Wins
- Adding Value
- Metrics
- Environmental Resources Management (ERM)
- Summary
- Background
- Intranet Team
- Governance
- The Evolution of a Platform
- External Resources
- Budget
- Goals and Constraints
- Enabling Employees to Think for Themselves
- Constraints
- Timeline
- Users
- User Tasks
- Design Process and Usability Activities
- Overview
- Pilot Phase Surveys
- User Interviews: Collecting Thousands of Narratives
- Evolving the Homepage
- Results that Surprised the Team
- Actionable Results
- Continuous Feedback/Ongoing Improvement
- URL and Access
- Technology
- Platform
- Hardware and Hosting
- Search
- Content Management
- Using Content Types
- Content Expiration
- Distributed Ownership
- Working with Templates
- Mobile
- Features
- Features that Increase Visibility
- Collaboration Features
- Global Information Features
- Features to Support Mission-Critical Tasks
- Support Features
- Supporting New Hires
- Minerva in Action
- Lessons Learned
- Results / ROI
- Real World Results
- Proven Success
- HSBC Bank Brazil
- Summary
- Communication
- Mission Critical Information
- Background
- Intranet Team
- Using Agencies
- Timeline
- Goals and Constraints
- Users
- User Tasks
- Design Process and Usability Activities
- URL and Access
- Technology
- Search
- Content Management
- Mobile
- Features
- Communities
- Results / ROI
- Kaupthing Bank
- Summary
- Background
- Global Intranet 1.0
- Global Intranet 2.0
- Intranet Team
- Goals and Constraints
- Goals
- Constraints
- Security
- Timeline
- Users
- User Tasks
- Design Process and Usability Activities
- URL and Access
- Technology
- Search
- Content Management
- CMS Technology
- Customizing the CMS Functionality
- Content Ownership
- Global Templates
- Local Intranets
- Mobile
- Features
- Lessons Learned
- Results / ROI
- Building an Umbrella
- Bridging Geographic Divides
- Measureable Improvements
- L.L.Bean
- Summary
- Background
- Intranet Team
- Budget
- Goals and Constraints
- Everything is Hand-Coded
- No Usability Tools
- Timeline
- Users
- User Tasks
- Design Process and Usability Activities
- Usability Methods
- Card Sorting: Learning the Vernacular
- Categorization
- Usability Studies at the User’s Site: Words Matter
- Paper Prototype
- Content Development
- Writing Content Takes Longer Than You Think
- Wireframes: Testing Content
- Launching with a Scavenger Hunt
- URL and Access
- Technology
- Search
- Sample Search Results Screens
- Features
- Lessons Learned
- Results / ROI
- Post Mortem User Testing
- McKesson Corporation
- Summary
- Background
- In the Beginning
- Starting Over
- Developing a Strategic Vision
- Supporting Business Objectives
- From Idea to Execution
- Technology Evolution
- Intranet Team
- Managing the Portal
- Managing Sub-Portals
- Governance
- Broad Representation
- Supporting the Project with Budget and Staff
- Augmenting the Internal Team: Partnering with an Agency
- Ongoing Agency Support
- Goals and Constraints
- The Ultimate Goal
- Constraints
- Timeline
- HR portal
- Employee Portal
- MPT Sales Portal
- Technology Timeline
- Users
- User Tasks
- Design Process and Usability Activities
- URL and Access
- Technology
- Web Site Analysis and Search
- Site Metrics Report Highlights
- Search Technology
- Content Management
- Technology
- Content Ownership
- Creating Content
- Mobile
- Features
- Collaboration Tools
- Creating a Sense of Community Online
- Lessons Learned
- Results/ROI
- Measuring User Satisfaction
- Communication Wins
- Management Wins
- Recommendations for the Intranet Design Process
- Watch People Work
- Conduct Usability Evaluations
- Personalize After YOu Create the Infrastructure
- Help Content Contributors Succeed
- Consider Accessibility
- Measure ROI
- Intranets Not Selected: Common Issues
- Selection Criteria and Process
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How Can We Sell This Report So Cheaply?
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Most other consulting companies and analysts would charge a thousand dollars or more for a report like this. A mid-sized company could increase employee productivity by tens of thousands of dollars if its intranet benefited from even a single good idea from this report. Big companies stand to gain millions.
Despite investing half a year's effort and the work of several of the world's most experienced usability professionals in the project, we can sell the report at a dramatically lower price than other companies who put much less work into their reports, because we distribute it over the Web, with a much leaner cost structure than having an army of salespeople to schmooze you.
Our only plea is that you help us continue publishing low-price reports by buying a site license if you have colleagues who will read the report. If you only need it for yourself, then that's obviously what the single-user license is for. If somebody "gives" you a copy, then please buy a download anyway to keep prices down in the future.
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Who Should Read This Report?
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Anybody in charge of an intranet or its design.
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Download Report (from eSellerate)
$224 for the PDF file (473 pages, 241 screenshots), single-user license.
$448 for a site license to make copies and place on your intranet.
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 Alternative Payments |
If you do not want to buy online, we accept other forms of payment:
- Check
- Bank transfer
- Purchase orders
- Faxed or mailed credit cards
We can also send you a paper invoice if your company requires that.
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| Download Time |
| The PDF document is a big file because of the many illustrations (34 MB). Downloads will take about
4 minutes with a broadband connection.
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| File Format |
| The report is a standard PDF file, formatted to print on both 8.5x11 and A4 paper. Any recent version of the Acrobat Reader will suffice to read or print the file. No special software is needed. The file is not copy-protected: we trust you to buy a site license if you are going to have several people read the report.
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