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449 pages PDF format
Download Report (from eSellerate)
$224 for a single report,
$448 for the report and a site license to make copies within your organization and place on your own intranet.
(No shipping/handling fees will be added: it's an immediate download directly from the server.)
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Summary
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This report reviews the designs and usability of ten intranets that were chosen from a much larger number of nominated designs. The report is richly illustrated with 198 full-color screenshots, giving readers the unique opportunity to see good intranet designs that are usually hidden behind a firewall.
The 10 winning intranets are:
- Enbridge, Inc., a leader in energy transportation and distribution in North America (Canada)
- GE, a diversified technology, media, and financial services company (US)
- Howard Hughes Medical Institute (HHMI), a nonprofit medical research organization (US)
- Huron Consulting Group, a consulting company (US)
- Jet Propulsion Laboratory (JPL), a NASA Center that manages robotic spacecraft exploration of Earth, the solar system, and the universe (US)
- The MITRE Corporation, a not-for-profit organization managing four federally funded research and development centers (US)
- SCANA Corp., a Fortune 500 energy-based holding company (US)
- Trend Micro, Inc., a leader in Internet content security (Japan)
- URS Corporation, a leading provider of engineering, construction, and technical services for public agencies and private sector companies (US)
- Wal-Mart Stores, Inc. (Walmart), a retailer with more than 8,000 retail units under 53 different banners in 15 countries (US)
These intranets represent big companies (median size: 6,350 employees) with large amounts of documents and mission-critical applications such as sales force support. But most of the lessons from these winning designs apply to smaller companies as well.
The bulk of the report consists of detailed case studies of each of the ten winning intranet designs, including discussions of the main problems they faced, how these problems were overcome in the redesign process, and how the new design compared with the previous design.
> Read Jakob Nielsen's Alertbox: main trends in this design annual
> See sample chapter as thumbnails
> 2010 Intranet Design Awards: Learn more about the winning teams
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Best Practices
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Some of the key areas for which best practices are presented in the report are:
- Mobile intranets (including iPhone apps for intranet access)
- Emergency preparedness
- Company and industry news
- Integrating internal and external information sources
- Editorial control of the intranet homepage
- Editorial workflow
- Keeping the intranet up-to-date
- CEO blogging
- Employee and department weblogs
- Onboarding of new employees
- Consistent navigation
- Page templates and consistent page layout
- Multimedia and video on intranets
- Data visualization
- Web 2.0 features on intranets ("Enterprise 2.0")
- User/Employee-contributed content
- Community
- Internal classified ad boards
- Collaboration tools and discussion boards
- Internal wikis
- Reward points and other ways to encourage community participation
- Online meetings
- Employee self service
- Search
- Governance
- Development process for intranet redesigns
- Web analytics for intranets
- Staffing of intranet teams; where they report in the organization
- Intranet branding
- Change management
- Promoting new intranet features
- Staff directory and employee profile pages
- Expertise finders (locating coworkers with specific knowledge)
- Corporate calendars
- Personalization
- Customization
- Alerts
- Working with external design agencies
- Intranet budgets and staffing
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Table of Contents
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449-page report with 198 screenshots
- Executive Summary
- Growing Intranet Teams
- Mobile Intranet Sites
- Social Features on Intranets
- Beyond Boss Blogs
- Change Management; Internal Marketing
- Emergency Preparedness
- Continuing Trends = Continuous Quality Improvement
- Overview of the Winners
- Spanning Three Countries And Nine Industries
- Smaller Winning Organizations
- Team Size Holding Steady
- Building the Best Team: Using internal and External Resources
- Common Themes Among the Winners
- Social Sites: Connecting and Engaging Individuals
- Mobile: The Intranet In Your Pocket
- Considerations for Mobile Intranet Access
- Preparing for Change
- Engaging Others
- Providing Early Access
- Advertising Changes
- Keeping an Open Mind: Learning From Others
- Quick Search?
- The Intranet in an Emergency: Instant Access to Critical Information
- Enbridge, Inc.
- Summary
- Background
- A Phased Approach
- Looking Ahead
- Intranet team
- Budget
- Governance
- Roles and Responsibilities
- Timeline and Milestones
- Goals and Constraints
- Users
- User Tasks
- Design Process and Usability
- User Testing
- Satisfaction Surveys
- Usability Best Practices
- URL and Access
- Technology
- Evolving the Technology
- Technology Breakdown
- Search
- Mobile
- Content and Content Management
- Choosing Content Owners
- Workflow
- Templates
- Features
- User Productivity Features
- Community Building Features
- User Adoption
- Improved Content Management
- Personalization and Customization
- Impact
- Personalization Features
- Enterprise 2.0
- ROI
- Measuring Success
- Daily Measures
- Leadership Measures
- Results
- Lessons Learned
- GE
- Summary
- Background
- Intranet Team
- Governance
- Timeline
- Goals and Constraints
- The Universal Constraint: Time
- Users
- User Tasks
- Design Process
- URL and Access
- Technology
- Search
- Content Management
- CMS Technology
- Ownership
- Templates
- Taxonomy
- Features
- Personalization and Customization
- Targeting Content
- Customization
- Enterprise 2.0
- Best Practices
- Results
- Lessons Learned
- Howard Hughes Medical Institute
- Summary
- Background
- Intranet Team
- Ownership
- Working with Agencies
- Timeline
- Goals and Constraints
- Users
- Supporting a Wide Variety of Users
- User Tasks
- Supporting a Wide Variety of Tasks
- Common Tasks
- Design and Usability
- Applying Multiple Methods
- Single Day Field Studies (Rapid Ethnography)
- Contextual Inquiries
- Development of User Types
- Collaborative Planning (CLASS) Sessions:
- Involving Stakeholders
- Engaging Beta Testers
- Expert Reviews
- Success Factors
- Surprising Results
- Metrics
- Project Phases
- Usability Best Practices
- URL and Access
- Technology
- Choosing the Technology Platform
- Visual Design Tools
- Collaboration is Key
- Search
- Mobile
- Content Management
- CMS Technology
- Content Ownership: A Mixed Model
- Editing Workflow
- Content Management: Administrative Functions
- Working with Templates
- Features
- Personalization and Customization
- Portal Administration
- Customization
- Results
- Lessons Learned
- Huron Consulting Group
- Summary
- Background
- Reusing Existing Technology
- Supporting a Business Need
- Intranet Team
- Taking a Team Approach
- Relying on Internal and External Expertise
- Timeline and Budget
- Goals and Constraints
- Goal: Focus on Employees
- Constraints
- Users
- User Tasks
- Building a Robust Directory
- Usability
- Surveys
- Field Studies
- Card Sorting
- User testing
- Studying Server Logs
- Technology
- Search
- Content and Content Management
- A Distributed Model
- Writing for the Web
- Results and ROI
- Lessons Learned
- Jet Propulsion Laboratory
- Summary
- Background
- Intranet Team and site Ownership
- Timeline
- Goals and Constraints
- Users
- User Tasks
- Design Process
- Access
- Technology
- Mobile
- Content Management
- The Challenge of Metadata
- Search and Quick Find
- Features
- ROI
- Lessons Learned
- The MITRE Corporation
- Summary
- Background
- Intranet Team
- Intranet Ownership
- Timeline
- Goals and Constraints
- Users
- User Tasks
- Design Process and Usability Activities
- Finding Inspiration
- Usability Methods
- Testing a Feature
- Surprising Results
- URL and Access
- Technology
- Search
- Beyond Full-Text Search
- Search as Evolution Rather Than Destination
- Mobile
- Pleasing the Users
- User Testing for the Mobile Environment
- Content and Content Management
- Features
- Knowledge Management
- Enterprise 2.0
- Lessons Learned
- Best Practices
- Results
- SCANA Corp.
- Summary
- Background
- Intranet Team
- Ownership
- Internal Teams Know Best
- Governance
- Governance in a Regulatory Environment
- Separating Content Between Sites
- Timeline
- Goals and Constraints
- Starting with Many Challenges
- Dealing with Many Constraints
- Users
- User Tasks
- Design Process and Usability Activities
- Card Sorting
- Face-to-Face Interviews
- Pilot Testing
- Recycling
- URL and Access
- Technology
- Search
- Content Management
- Defining Site Structure and Ownership
- Features
- Enterprise 2.0 Features
- Results/ROI
- Measuring Success
- Success by the Numbers
- Lessons Learned
- Trend Micro, Inc.
- Summary
- Working with a Widget Framework
- Social Tools
- Rewarding Employees
- Increasing Executive Visibility
- Background
- Future Plans
- Intranet Team
- Governance
- Goals and Constraints
- Timeline
- Users
- User Tasks
- Design Process and Usability Activities
- Phase I
- Phase II
- Following a Usability Process
- Expert Reviews
- Wireframes
- Testing
- URL and Access
- Technology
- Search
- Content and Content Management
- Working with Templates
- Translations and Localization
- Features
- Personalization and Customization
- ROI
- Lessons Learned
- URS Corporation
- Summary
- Background
- Evolution of the URS intranet:
- Intranet Team
- Governance
- Centralized Administration: A Delicate Balance
- Users
- User Tasks
- The Design Process
- Goals and Constraints
- An Unexpected Challenge
- Reaching Everyone
- Usability
- Involving users
- Finding Inspiration
- Usability Best Practices
- URL and Access
- Technology
- Search
- Improving Search through Constant Monitoring
- Mobile Access
- Content Management
- Using Templates
- Standards and Guidelines
- Features
- Supporting Mission-Critical Tasks
- Features that Create Buzz
- Supporting New Hires
- Knowledge Management
- Best Practices
- Results
- Added Functionality
- Positive User Feedback
- Responding to Negative Feedback
- Lessons Learned
- Wal-Mart Stores, Inc.
- Summary
- Background
- Team
- Site Ownership
- Team Roles
- Changing Responsibilities
- Working with Agencies
- Meet the team
- Governance
- Setting Governance Policies
- What to do…
- What not to do…
- Still have questions or concerns…
- Moderating User-Generated Content
- Self-Policing
- Dealing with Infractions
- Handling Gross Misconduct
- Managing an “Optimal Level of Dissonance”
- Timeline
- Goals
- Business Goals Meet User Expectations
- Associate Engagement Goals
- Procedural Goals
- Constraints
- Users
- User Tasks
- Usability
- Starting with Research
- Usability Study
- Usability as a Tool for Continual Improvement
- Lessons Learned from Usability Testing
- URL and Access
- Technology
- Search
- Mobile
- Content Management
- CMS Technology
- Content
- Community
- Content Owners
- Editorial Schedule
- Maintaining Editorial Standards
- Features
- Personalization and Customization
- Enterprise 2.0
- Engaging Stakeholders
- ROI
- Measuring Success
- Establishing Goals
- User Feedback
- Best Practices
- Lessons Learned
- Recommendations for the Intranet Design Process
- Watch People Work
- Conduct Usability Evaluations
- Personalize After You Create the Infrastructure
- Help Content Contributors Succeed
- Consider Accessibility
- Measure ROI
- Intranets Not Selected: Common Issues
- Selection Criteria and Process
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How Can We Sell This Report So Cheaply?
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Most other consulting companies and analysts would charge a thousand dollars or more for a report like this. A mid-sized company could increase employee productivity by tens of thousands of dollars if its intranet benefited from even a single good idea from this report. Big companies stand to gain millions.
Despite investing half a year's effort and the work of several of the world's most experienced usability professionals in the project, we can sell the report at a dramatically lower price than other companies who put much less work into their reports, because we distribute it over the Web, with a much leaner cost structure than having an army of salespeople to schmooze you.
Our only plea is that you help us continue publishing low-price reports by buying a site license if you have colleagues who will read the report. If you only need it for yourself, then that's obviously what the single-user license is for. If somebody "gives" you a copy, then please buy a download anyway to keep prices down in the future.
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Who Should Read This Report?
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Anybody in charge of an intranet or its design.
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Download Report (from eSellerate)
$224 for the PDF file (449 pages, 198 screenshots), single-user license.
$448 for a site license to make copies and place on your intranet.
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 Alternative Payments |
If you do not want to buy online, we accept other forms of payment:
- Check
- Bank transfer
- Purchase orders
- Faxed or mailed credit cards
We can also send you a paper invoice if your company requires that.
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| Download Time |
| The PDF document is a big file because of the many illustrations (34 MB). Downloads will take about
3 minutes with a broadband connection.
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| File Format |
| The report is a standard PDF file, formatted to print on both 8.5x11 and A4 paper. Any recent version of the Acrobat Reader will suffice to read or print the file. No special software is needed. The file is not copy-protected: we trust you to buy a site license if you are going to have several people read the report.
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