Course Curriculum

5 Sections
00

The Difference Between "Deliverables" and “Disposables”

4 Lessons 12 min
  • Course Overview & Downloads 4 min
  • Are You Using the Right Tools for the Right Jobs? 2 min
  • Deliverables vs. Disposables 3 min
  • The Cost of Creating Deliverables When You Need Disposables 3 min

Resources Provided

  • 0.1_CheatSheet_Effective-UX-Deliverables (PDF)
  • 0.1_Framework_Deliverables-Sketch-Canvas (PDF)
01

Deciding What to Make

3 Lessons 39 min
  • Why We Make the Wrong Things 4 min
  • Deliverables and Disposables Are a Design Problem 3 min
  • A Framework for Deciding What to Make 2 min

Practice Activities

  • Diagnosing Your Deliverables (Instructions) 21 min
  • Diagnosing One of My Deliverables (Walkthrough) 9 min
02

Who’s It For and What Should It Do?

5 Lessons 42 min
  • Knowing Your Audience, Message, and Action 3 min
  • Audience: Who Are You Making Something For? 6 min
  • Message: Are You Creating, Communicating, or Evaluating? 5 min
  • Action: What Happens After the Output Is Shared? 4 min
  • Your Audience, Message, and Action Tell You What to Make 2 min

Practice Activities

  • Identify the Audience, Message, and Action (Instructions) 18 min
  • Identify the Audience, Message, and Action (Walkthrough) 4 min
03

What’s Its Purpose?

4 Lessons 41 min
  • Helping Yourself Think: Creation and Consideration 4 min
  • Bring People Along: Communication and Convincing 4 min
  • Get Feedback: Validation and Evaluation 3 min
  • Communication Is King. It Pairs with All the Others 6 min

Practice Activities

  • Determine the Purpose and Effectiveness of What You’ve Been Making (Instructions) 18 min
  • Determine the Purpose and Effectiveness of What You’ve Been Making (Walkthrough) 6 min
04

What’s the Right Level of Fidelity?

6 Lessons 71 min
  • The Four Fidelity Questions You Should Always Ask 1 min
  • How Visual Should You Make It? 12 min
  • How Much Detail Does It Need? 9 min
  • How Interactive Should It Be? 13 min
  • How Maintainable Is Enough? 8 min
  • Final Thoughts 1 min

Practice Activities

  • Determining Fidelity (Instructions) 19 min
  • Determining Fidelity (Walkthrough) 8 min

Learning Outcomes

  • Adapt deliverable templates and creation processes to the unique demands of a project
  • Determine the audience, key message, and intended outcome for any deliverable
  • Diagnose why some deliverables struggle to be effective
  • Prioritize high fidelity work when it matters most
  • Justify your deliverable choices with team members using a systematic framework

Course Preview

 to watch NN/g videos

Tools Used in This Course

All resources can be accessed through a standard PDF reader.

Turn Problems Into Solutions

Stop defaulting to the same deliverables and create what fits the moment

  • Tailor deliverables to the questions and decision-making needs of your audience
  • Define your deliverables’ key message before deciding on a format
  • Enable the actions your audience needs to take (align, approve, build, or pivot)

Avoid wasting time and effort on unnecessary details or polish

  • Scope fidelity on four dimensions: visuals, details, interactivity, and maintainability
  • Skip surface-level feedback and keep people focused on substance
  • Keep artifacts rough rather than over-investing in production value

Build credibility as a strategic thinker, and create deliverables that aid your team

  • Justify your deliverable choices with reasoning, not just routine
  • Reframe your deliverable mindset to be goal-oriented and avoid busywork
  • Stop pouring effort into polished deliverables that end up collecting dust

Frequently Asked Questions

How long will I have access to this course?
Once purchased, your access will never expire. This ensures you can learn at your own pace and return to review content as often as you'd like, whenever you need.
Will I get personalized instructor feedback on course activities?
No, personalized feedback is not provided for activities completed during the course. Most courses provide answer keys to activities that help learners reflect on their progress and understanding of course materials and examples.
What content can I download?
You can download a variety of resources provided with each course, including templates, how-to guides, cheat sheets, posters, reading lists, and more. Video lessons provided in all courses will not be available for download.
Can I access this course offline or on a mobile device?
Offline access isn't available yet, although we plan to add it. Most courses offer downloadable resources for offline reference.

For the best experience, mobile devices are not recommended.
Is this course eligible for the NNGroup UX Certification Program?
Unfortunately, self-paced courses do not count toward UX Certification. However, learners who complete the final exam will receive a “Recognition of Completion” to demonstrate their achievement.

See our Live Online courses for options that count toward UX Certification.
What can I share with my employer to show I’ve completed the training?
Upon completing a course’s final assessment, you will receive a “Recognition of Completion” showcasing your dedication to learning the topic. This document can be shared with your employer or professional network to demonstrate your new skills and commitment to professional development.