UX teams are under pressure to move faster, adopt AI, and deliver more with fewer resources, often at the expense of quality, focus, and well-being. Producing more doesn't always mean creating greater impact.

This course prepares you to thrive in uncertainty, lead with confidence, and deliver exceptional results, even under resource constraints. You'll learn how to work more efficiently across everyday tasks and team workflows, and how to stay adaptive and resilient as tools, teams, and priorities change.

We'll treat AI as one option among several, so you can decide where it adds real value and where human judgment matters most.

You'll leave with a toolkit for excelling in the dynamic and demanding world of UX, built on practical frameworks and real-world examples from high-performing product teams.

 

Who Should Attend

This course is best suited to people with some professional UX experience:

  • UX practitioners who feel busy but not effective, and want to spend more of their week on work that matters
  • UX managers and team leads responsible for team workload, shared workflows, and how the team adopts AI
  • DesignOps and ResearchOps practitioners looking for a structured way to diagnose bottlenecks and pilot process changes
  • Consultants and cross-functional partners who shape how UX work gets planned, reviewed, and delivered

What You’ll Learn

Build a strategic foundation for efficient work

  • Distinguish efficiency from productivity in UX work
  • Recognize how AI can intensify work, and set healthy boundaries
  • Decide which work to delegate to AI and which to keep
  • Weigh AI's time savings against the cost of verification and accountability

Accelerate everyday tasks without compromising quality

  • Identify your biggest drains on time and energy
  • Reduce coordination and communication overhead
  • Use AI to automate routine work and amplify your craft
  • Choose the right level of AI autonomy for each task

Continuously optimize team workflows

  • Audit team workflows to uncover bottlenecks and their root causes
  • Measure workflow efficiency with meaningful metrics
  • Pilot, evaluate, and scale process improvements
  • Build new tools and workflows when traditional approaches fall short

Stay adaptive and resilient through constant change

  • Prioritize work against shared, agreed-on criteria
  • Match your pace to the stakes of each decision
  • Push back on unrealistic requests while maintaining stakeholder trust
  • Build psychological safety and resilience on your team
  • Guide responsible, meaningful AI adoption across your team

Recommended:

 

Note: This course doesn't teach specific tools. It also doesn't cover producing design deliverables with AI (see AI for Design Workflows), using AI across the research process (see Accelerating Research with AI), or building organization-wide design or research operations (see DesignOps: Scaling UX Design and ResearchOps: Scaling User Research).

 

Taught by an Industry Expert

Earn UX Certification

Take 5 live courses, pass 5 online exams

UX Certification is an exam-based credential that reinforces learning and boosts credibility.

UX Certification Benefits

Why Live Online Courses

Live online courses aren't recorded lectures. They're working sessions built around discussion, exercises, and direct access to the people who wrote the research. Ask questions, practice with real feedback, and learn alongside your peers.

What People Say About This Course

  • Very thorough, informative, and actionable insights on how to manage time and competing priorities for you and your team.

    Neal
    Matrix Booking

  • Being more efficient, adaptable, and resilient are soft skills that we need to get better at to thrive in our careers, but it's hard to get better at without a clear plan. This class provides frameworks and structures to reflect and help you improve these skills.

    Mercedes
    Adobe

  • The course not only provides a solid foundation for collaborating with agile teams, but it also includes surprising gems like thought-provoking perspectives on research and philosophy. The presentation was fantastic, full of real-world examples and practical applications.

    Rob
    Quarterhill

  • This is an essential UX class, especially in these times where one has to stand out, stay ahead, and continue to grow in their field. What is taught are key principles and enough practical exercises, samples, and post-class resources to see the full spectrum of its value.

    Cesar
    FM

Frequently Asked Questions

How will I get the link to the Zoom meeting for the course?

60 minutes before your course begins, your link will be available when you log into your NN/G profile.

Can I watch a recording of the course?

Live Online courses are live events hosted on Zoom that extend throughout the day and include many periods of interactive exercises. The learning experience cannot be replicated by simply watching recordings after the event. We will not be making course recordings, and making your own recordings is not permitted.

Will I be able to network and get to know other participants?

You'll join a Slack community for both course-related discussion and networking with fellow participants. You'll also be able to use the Slack workspace before, during, and after the event to maintain your connections. You'll be invited to join the Slack community the week before the event starts.

What equipment will I need to participate in NN/G Live Online courses?

You'll be streaming video and audio to your computer, and also speaking with other participants. Make sure you have:

  • A laptop or desktop (using a tablet is not recommended)
  • A stable high-speed internet connection
  • Speakers or headphones
  • A microphone
  • A webcam
Do I really need a microphone and webcam?

While it's possible to attend our Live Online courses without your own webcam or microphone, you will not be able to fully participate in learning activities. Many of our courses use hands-on practice as the primary way of learning design and research techniques. You'll learn more during these activities if you can fully participate, and your collaboration partners can see and hear you. We also recommend using headphones.

Do I have to download any software?

All courses use Zoom and Hightail, a file-sharing service. Some courses require the use of Google Drive apps or Miro. All tools are free to use and do not require you to create an account, but you should ensure your device permissions allow you to access these tools.

  • Zoom is a video conferencing service. Our meetings follow security best practices, including passwords and waiting rooms. We recommend installing the Zoom app, which is free. If you are not able to install the Zoom software, you can also join through Chrome web browser. Test your access to Zoom.
  • Hightail will be used to share downloadable course materials (such as PDF copies of presentation slides). Test your access to Hightail. (If your network blocks you from access Hightail, during the event our conference team will be able to assist you with alternative ways to receive your course materials.
  • Google Drive apps are used for collaborative learning activities. If you are not able to use Google Docs or Sheets, you will be able to download copies of the activity materials, but may not be able to fully participate in group work. Test your access to Google Docs.
  • Miro is an online whiteboarding tool and is used for collaborative learning activities in some courses. You can download the Miro app or open a Miro link in your browser.
Will my internet connection be fast enough?

You will need a stable internet connection with a minimum of 3 Mbps (up and down) in order o participate in 
NN/g virtual courses. Ideally, a faster connection speed of 25 Mbps download and 5Mbps upload is recommended to ensure HD video and audio quality. If you are using a WIFI network, disconnect all other devices from that network to improve the streaming quality. Check your internet connection speed.

Can I join from my phone or tablet?

We do not recommend attending our classes from a small-screen device. Although you will be able to connect to the meeting, it will be difficult to see the detailed examples shared during class. It will also be extremely difficult to participate in collaborative exercises which require typing and interactive documents.