Amy Zhang

November 24, 2023 Most prompts contain a combination of the following components: request, framing context, format specification, and one or more references to previous answers or external sources. There are also 3 types of unconventional prompts that do not follow this structure: "Can you do X," "Give me more," and filler prompts.

November 10, 2023 When interacting with generative-AI bots, users engage in six types of conversations, depending on their skill levels and their information needs. Interfaces for UI bots should support and accommodate this diversity of conversation styles.

October 1, 2023 Participants rated Bing Chat as less helpful and trustworthy than ChatGPT or Bard. These results can be attributed to Bing’s richer yet imperfect UI and to its poorer information aggregation.

September 24, 2023 In a study of ChatGPT, Bard, and Bing Chat, users found these tools helpful and trustworthy. They expected these AI chatbots to aggregate information in a concise and specific manner, while fully considering contextual cues.

August 27, 2023 Dark mode is popular, but not always a critical feature. Users behave similarly without it. They think about it at the system level, not the application level.

April 9, 2023 Your application should demonstrate your UX skills. Make sure it provides easy-to-access, scannable information and that it addresses your hiring–managers’ needs.