Taking the exam is optional and applies to those wishing to pursue UX Certification. The exam fee covers the cost of running and maintaining the examination system and UX Certification program.
Earn UX Certification and prove your learning by passing course exams. We don’t just take attendance — we want to make sure you’ve learned the material and can apply it in practice — making our UX Certification a valuable proof of skills.
Our Exams Test...
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Knowledge of theories and topics
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Practical application to real-world examples
Exam Format
- Online and unproctored
- 30 questions
- 35 days to take the exam after a course
- 1 hour time limit
- 3 attempts per exam
- 80% or higher to pass
Exam Fee
$95 USD
Exam fees cover the cost of running and maintaining NN/G's exam system and UX Certification program.
Example Exam Questions
Course: Accelerating Research with AI
You are using an AI tool to analyze notes from 30 usability test sessions. The AI returns a list of themes, but several of them seem vague. What is the best next step?
A
Accept the themes as-is and present them to stakeholders, noting that AI-generated themes are objective.
B
Refine your prompt by asking the AI to define each theme using specific examples from the data.
C
Manually re-read all 30 session notes yourself to create themes from scratch without AI assistance.
D
Run the same prompt a second time and use whichever output has fewer total themes.
Course: Successful Stakeholder Relationships
Why is it useful to identify which stakeholders are critical to your project early in the process?
A
To help all stakeholders know who has decision making authority.
B
To ensure each stakeholder receives an equal amount of your attention.
C
To identify stakeholders most likely to influence the project's success.
D
To determine the order in which stakeholders should be informed of project decisions.
Frequently Asked Questions About Exams
Paying for Exams
Why is there a separate fee for the exam?
When can I pay for the exam?
You can pay the exam fee when registering for a course, or you can pay after attending the course by purchasing an exam credit from your profile. Exam fees paid prior to a course are subject to the same refund policy as tuition; exam fees paid after a training event are non-refundable.
Can I purchase an extension for my exam?
Yes, we offer a one time extension for a fee, as long as you're within the 35-day exam period. You can make this purchase within your profile page.
Preparing for the Exam
How can I prepare for the exam?
Paying attention and taking notes during the course is the best way to prepare for the exam. The exam will only cover material covered during the course and can usually be found in the course slides. You don’t need to read any external books or resources to pass the exam. Before attempting the exam, we suggest that you review your course slides and notes.
Taking the Exam
Who can take the exam?
Only people who have attended an entire live online course can take the exam, and the exam must be taken within 35 days. Earning UX Certification credit represents both the knowledge verified by the exam and the hands-on practical learning during class. Taking the exam without attending the course does not fulfill the requirements for NN/g UX Certification.
How do I access my exams?
After your course ends — if you have signed in and attended — you will be able to access your exam through your NN/G profile.
When do I need to take the exam?
You must pass the exam within 35 calendar days of the course in order to apply the course credit toward UX Certification. We recommend taking the exam shortly after the course, while the information from the training is fresh. Many people take them in the evening on the same day as the training, or on the following day.
What equipment do I need to take the exam?
We recommend using a computer with no firewall, as they can cause issues with the exam. We also strongly recommend taking the exam on a large screen rather than a mobile phone, as some questions might refer to large screenshots of designs which may be difficult to see on a small screen.
Is the exam timed?
Yes, up to 1-hour is allowed for each attempt. However, you can save and resume the exam at a later time to take a break.
Can I refer to my notes while I take the exam?
Yes, you can refer to the materials given during the course, as well as any notes you took while in class. You may not confer with other people or consult other sources.
Special Circumstances & Accommodations
Can you provide accommodations for the exam?
Yes. We provide reasonable adjustments for individuals who need accommodations. These adjustments are individualized, so we consider them on a case-by-case basis. Please contact certification@nngroup.com if you need accommodations.
What happens if I don't pass the exam?
To receive a UX Certification credit, you must pass the exam within 3 attempts. After each failed attempt, we provide you with a list of topics to study to improve your next attempt. After 3 failed attempts, you will have the option to repeat the live online course at a reduced price and purchase another exam attempt.